Admin Officer

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About the Organization

MicroSave Consulting (MSC) is a boutique consulting firm that has, for 25 years, pushed the world towards meaningful financial, social, and economic inclusion. With over 300 staff of different nationalities and varied expertise, we are proud to be working in over 68 developing countries. We partner with participants in financial services, enterprise, agriculture and health ecosystems to achieve sustainable performance improvements and unlock enduring value. Our clients include governments, donors, private sector corporations, and local businesses. We can help you seize the digital opportunity, address the mass market, and future-proof your operations.

Job Description/Responsibilities

Communication Skills:

• Ability to communicate effectively with visitors and colleagues both verbally and in writing.
• Includes greeting guests professionally, answering phone calls, and responding to emails promptly and courteously.

Customer Service:

• Strong customer service skills to handle inquiries, complaints, and requests in a friendly and helpful manner.
• Involves actively listening to guests' needs, providing accurate information, and ensuring their satisfaction.
• Establishing tie-ups with courier companies.

Multitasking:

• Capacity to handle multiple tasks simultaneously, such as managing phone calls and assisting visitors, while maintaining a high level of professionalism and attention to detail.

Computer Proficiency:

• Familiarity with basic computer software such as Microsoft Office (Word, Excel, Outlook & PPT).
• Proficiency in using office equipment like printers, scanners, and Automatic attendance machines.
• Maintaining staff database.

Organization & Time Management:

• Strong organizational skills to maintain a neat and tidy reception area and keep track of incoming and outgoing correspondence.
• Ability to prioritise tasks effectively and manage time efficiently to meet deadlines and ensure smooth operations at the front desk.

Problem-Solving:

• Aptitude to handle unexpected situations and resolve issues independently or by escalating them to the appropriate personnel.

Professionalism:

• Professional demeanour and appearance, including dress code adherence and adherence to company policies and procedures.

Attention to Detail:

• Keen attention to detail to ensure accuracy in managing guest reservations, handling paperwork, and maintaining records.

Adaptability:

• Flexibility to adapt to changing circumstances and work effectively in a fast-paced environment with evolving priorities.

Teamwork:

• Collaboration skills to work closely with colleagues in other departments and contribute to a positive work environment.

Education Qualification/Required Skills & Experience

• Graduate / Post Graduate

Essential Skills:

The ideal candidate should possess the following:

• Strong Communication Skills
• Excellent Customer Service Abilities
• Proficient in Computer Usage
• Demonstrates Professionalism
• Collaborative Team Player

For more information please check the Link

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