Assistant Manager – Talent Delight

Designation	Assistant Manager – Talent Delight
Location	Patna (Bihar) and Guwahati (Assam)
No. of Vacancies	2

Piramal Foundation’s vision is to transform Health, Education, Water and social sector ecosystems through partnerships, high impact solutions and thought leadership. We have a presence in 27 Indian states and 2 Union Territories. 

Our approach to address these deep-rooted barriers:

• Partnerships approach to draw additional resources, a vast pool of diverse expertise, and innovations to tackle a social sector problem at scale 
• Platform approach to influence systemic transformation through an alliance of partners for "scalable learning" by leveraging a pool of diverse resources to address a single problem with speed

Digital Bharat Collaborative (DBC), a part of Piramal Foundation, supports the government to transform the public healthcare system by building a robust digital delivery platform that ensures availability and accessibility of quality healthcare for all. Through this, we seek to enhance experiences of citizens in accessing government health services at the last mile.

Job Summary:

The role is responsible for HR Operations for their Respective Zonal States.

This role will be responsible for but not limited to the following:

1. Direct Responsibilities:

• Oversee day-to-day HR operations, ensuring efficient and timely execution of tasks such as appointment letter generation, employee code generation, exit process management, visiting cards distribution, and employee identity card distribution.
• Manage the end-to-end employee lifecycle processes, including onboarding, transfers, promotions, and exits, ensuring a seamless experience for employees.
• Maintain accurate and up-to-date employee records and documentation, including personal information, employment contracts, and exit interviews.
• Assist in the implementation and communication of HR policies and procedures, ensuring understanding and compliance among employees.
• Contribute to employee engagement initiatives and activities aimed at fostering a positive work environment and enhancing employee morale.
• Coordinate training and development programs for employees, including logistics management, participant registration, and feedback collection.

1. ]Supervisory Responsibilities for Karuna Fellow:

• Provide guidance and supervision to the Karuna fellow in executing daily HR tasks, ensuring accuracy and compliance with organizational policies and procedures.
• Delegate tasks and responsibilities to the Karuna fellow, such as appointment letter generation, employee code generation, and basic HR administrative tasks.
• Monitor the performance and progress of the Karuna fellow, providing feedback and support as needed to enhance their skills and effectiveness in HR operations.
• Facilitate training and development opportunities for the Karuna fellow to enhance their HR knowledge and capabilities, ensuring their professional growth and development within the organization.

1. Additional Responsibilities

• Manage grievance management processes, including receiving, investigating, and resolving employee grievances in a timely and fair manner, in alignment with organizational policies and legal requirements.
• Facilitate Employee Connect conversations to promote open communication and address employee concerns, feedback, and suggestions, fostering a culture of transparency and trust.
• Provide support to the HR Manager in change management processes, including communication planning, stakeholder engagement, and implementation support, to ensure smooth transitions during organizational changes.
• Manage HR operations for 1 to 4 states in the designated geography, ensuring consistency and compliance with HR policies and procedures across all locations.
• Any other task assigned by the HR Manager/ Reporting Manager.

1. Rewards and Recognition Management:

• Develop and implement rewards and recognition programs for MMU and call center staff, acknowledging and celebrating their contributions to the organization's objectives.
• Coordinate the distribution of spot awards and recognition certificates, ensuring fairness and transparency in the selection process.
• Organize employee appreciation events and celebrations to recognize outstanding performance and foster a culture of appreciation and motivation.

 

1. Support for MMUs and Call Center Staff:

• Collaborate closely with Mobile Medical Unit (MMU) teams and call center employees to understand their unique needs and challenges.
• Provide proactive support and resources to address any HR-related issues or concerns raised by MMU and call center employees.
• Foster a culture of recognition and appreciation specifically tailored to the MMU and call center environments, acknowledging the critical role they play in the organization's mission and objectives.

Desirable Qualification & Experience

• Bachelor's degree in Human Resources Management or related field.
• Minimum of 3 years of experience in HR operations or administration, preferably in a supervisory role.
• Strong understanding of HR processes and best practices, with experience in employee lifecycle management.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in MS Office applications, particularly Word, Excel, and PowerPoint.
• Strong communication and interpersonal skills, with the ability to effectively interact with employees at all levels of the organization.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Experience in working with HRIS systems and familiarity with relevant labor laws and regulations.

Travel: Open for Travel

Application process: Candidates interested in the role may apply with their updated resumes by filling out the application form here:

https://docs.google.com/forms/d/e/1FAIpQLSfR89F1cdU0flmCGV8CEeBs9NX5OY6dDvlUZp0C5J7DRYNGow/viewform

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