E-Learning and Relationship Officer

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About the Organization

CBM India Trust is committed to improving the quality of life of people with disabilities. CBM India addresses disability as a cause and consequence of poverty in the most disadvantaged communities of the world. We work in partnership with local, national, and international actors with the aim of creating a more equal society for all. Our vision is to have an inclusive world in which all people with disabilities enjoy their human rights and achieve their full potential.

Job Description

The E-Learning and Relationship Officer will play a key role in contributing and coordinating the development and the rollout of the E-Learning Training Programme while managing engagement and partnerships with internal and external stakeholders. This individual will ensure smooth project execution of developing the e-learning contents, content quality, effective communication, and long-term relationship-building to maximize the reach and impact of the platform.

Job Responsibilities

Project Management

• Oversee end-to-end planning, implementation, and monitoring of the digital elearning platform project.
• Coordinate with content developers, tech teams, designers, consultants, and internal departments to ensure timely delivery.
• Work closely with instructional designers to review, adapt, and co-develop e-learning content that is engaging, accessible, and inclusive.
• Ensure learning modules incorporate principles of Universal Design for Learning (UDL), accessibility standards (WCAG), and experiential learning methodology.
• Facilitate testing, feedback cycles, and revisions of modules before launch.
• Ensure quality assurance of digital content, platform usability, and learner experience.

Stakeholder Relationship Management

• Identify, engage, and maintain productive relationships with various stakeholders, including:
• Persons with disabilities and their representative organisations
• Educational institutions, healthcare providers, and community partners
• Government departments and corporate partners
• Organise consultations, feedback sessions, and orientation meetings with different user groups.
• Represent CBM India in meetings, promotional events, and partnership forums related to the platform.

Communication and Coordination

• Serve as the central point of contact between CBMIT and external vendors/partners.
• Facilitate regular updates, review meetings, and documentation of learnings.
• Support outreach efforts to encourage stakeholder adoption and continued engagement with the platform.
• Oversee the proofreading and validation of translated materials to ensure linguistic accuracy, cultural appropriateness, and conceptual clarity across multiple languages.

Monitoring and Reporting

• Develop and maintain records, repository, monitoring tools to track usage metrics, stakeholder feedback, and learning outcomes.
• Prepare regular progress reports, dashboards, and success stories for donors, leadership, and partners.

Education Qualification/Required Skills & Experience

• Postgraduate degree in Disability and Development Studies, Rehabilitation Science, Social Work, Special Education, Project Management, or a related field.
• Minimum 5–7 years of experience in managing digital learning projects or inclusive education / inclusive development programmes.
• Proven experience in stakeholder management and cross-sectoral collaboration.
• Experience in coordinating with technical and content teams to produce e-learning content.
• Excellent communication, negotiation, and interpersonal skills.
• Prior experience in disability inclusion and accessibility initiatives is highly desirable.
• Familiarity with e-learning technologies, UX principles, or instructional design is an added advantage.
• Experience working with authoring tools (e.g., Articulate, Adobe Captivate) or LMS platforms, is an advantage.
• Familiarity with promoting accessibility for persons with disabilities, conducting access audits (physical spaces and digital accessibility), will be an advantage.

Key Competencies:

• Strong coordination and organisational skills
• Strategic thinking and problem-solving, including problem solving for persons with disabilities and related to e-learning.
• Cultural sensitivity and inclusion mindset
• Proficiency in project documentation and reporting
• Ability to work independently and manage multiple priorities
• Strong proofreading and content validation skills, especially for multilingual materials

 Desirable:

• Knowledge of Disability and Development, Special Education, Indian disability legislation (RPwD Act 2016), accessibility standards, National Education Policy, Information and Communication Technology (ICT) standards, including Indian ICT standards IS-17802.
• Multilingual ability and experience in managing translations across multiple Indian languages.

For more information please check the Link

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