Senior Knowledge Management and Communications Specialist

Organisation:  Siemens

Apply By:  06 Aug . 2017

Location:  Mumbai(Maharashtra)

Senior Knowledge Management and Communications Specialist
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The Senior IT Knowledge Management and Communication Specialist, i.e. Communications Professional is responsible for regional IT communication including provisioning of standard communication guidelines for Stakeholder, Project and Employee Communications. He/she handles the whole range of communication media and aligns communication across all regional IT organizations. He/she plans and coordinates regional change management activities and supports the development of knowledge within the IT organisation and customer / end user community.

What are my responsibilities?

  • Report to the Head of Regional Management Services – Organization & Process Management
  • Provide standard communication guidelines for Stakeholder, Project, and Employee Communication and provide communication support to regional management team
  • Plan and execute GS IT Regions AAE Employee communications activities across countries in collaboration with Business Partners and Centers of Expertise; provide input and feedback into global communications planning, adopt global communication strategy and communications material for the region
  • Plan and manage change management activities of regional and/or organizational significance.
  • Measure effectiveness of communications & change management activities and develop action plans with the relevant stakeholders for improvement.
  • Represent IT AAE in the 4-regions communications group and ensure close liaison to Corporate Communications
  • Lead the cross-departmental communications & change management community for IT in AAE
  • Maintain an attractive intranet presence for IT AAAE in the region for various internal target groups
  • Drive use and further adoption of the Siemens Social Network. Be the IT AAE Key User and responsible for regular posts in regional “IT AAE SSN Community Group”
  • IT AAE Project Communications Coach & Review Partner: be involved in major regional IT rollout projects to ensure quality of communications reaching various stakeholders.
  • Act as User Engagement Communications Liaison and Coach
  • Write, edit and develop a broad range of IT Stakeholder / IT Internal electronic and print materials, which may include newsletters, announcements, presentations and web content.
  • Guide, train IT AAE colleagues in how to deliver relevant and well formulated texts.
  • Provide input, document requirements and support the design and delivery of internal employee training programs
  • Create platforms for knowledge exchange, provide guidance on processes and tools to manage documents and key organizational and operational knowledge

What do I need to qualify for this position?

  • At least 3 to 5 years relevant working experience in internal communication field
  • Experience and knowledge in communications & change management principles, methodologies and tools
  • Exceptional English communication skills, both written and verbal
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships across the organization
  • Familiarity with project management approaches and phases of the project lifecycle
  • Must be a team player and able to work collaboratively in an international environment. Be experienced in working with people from different cultural backgrounds.
  • Collaborate and communicate across teams, departments and countries
  • Focus and attention to detail
  • Assertiveness, self-initiative, dedication and customer orientation
  • Business and IT understanding

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