Sr. Associate – Client Engagement

Position: Sr. Associate – Client Engagement

Location: Ahmedabad
Organization: ImpactBox (CSRBOX Group)
Compensation: INR 4–6.5 LPA (commensurate with experience and expertise)
Experience Required:3–5 years in client servicing, partnerships, or stakeholder management (preferably in CSR, consulting, or social impact sector)

Engage Partners. Enable Impact. Drive Collaboration.

At ImpactBox, the client engagement team is the backbone of our platform’s success. As the technology and innovation arm of CSRBOX, we enable corporations, non-profits, and development professionals to collaborate through curated, tech-enabled ecosystems for CSR and social development programs.

We’re hiring a Sr. Associate – Client Engagement, based in Ahmedabad, to lead relationship management with CSR partners, philanthropic clients, and implementation stakeholders. This is a high-ownership role that blends strategic thinking with execution, ideal for professionals passionate about stakeholder engagement and social innovation.

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Why This Role Matters

You will act as a strategic partner and solutions advisor for clients using our platforms and services. From onboarding new CSR partners to supporting project delivery and engagement analytics—you’ll play a vital role in enabling impactful partnerships. This is your opportunity to turn conversations into collaborations and CSR capital into community impact.

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Key Responsibilities

Client Engagement & Account Management

• Serve as the primary point of contact for key CSR and philanthropic clients.
• Understand client goals and align platform offerings to deliver measurable value.
• Ensure timely delivery of services, content, and reports based on client expectations.

Partnership Onboarding & Support

• Onboard new organizations to CSRBOX and ImpactBox platforms.
• Facilitate orientation, platform navigation, and training sessions for partner teams.
• Provide technical and content support for seamless partner engagement.

Communication & Coordination

• Liaise with internal teams (tech, content, impact, outreach) to execute client deliverables.
• Prepare decks, reports, meeting briefs, and program documentation.
• Organize review meetings, progress updates, and client feedback sessions.

Data Tracking & Reporting

• Monitor client engagement metrics via CRM tools and dashboards.
• Generate analytics reports for internal and client-side reviews.
• Suggest enhancements or content optimization based on user behavior and platform usage.

What We’re Looking For

• Graduate/Postgraduate in Business, Development Studies, Communications, or related field.
• 3–5 years of experience in client servicing, CSR partnerships, or stakeholder-facing roles.
• Strong interpersonal skills, emotional intelligence, and solution orientation.
• Experience in managing multiple accounts and balancing stakeholder priorities.
• Excellent written and verbal communication in English and Hindi.
• Familiarity with CRM tools, digital platforms, and project tracking systems.

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What You’ll Gain

• A client-facing leadership role in one of India’s most trusted CSR platforms.
• Exposure to top CSR teams, foundations, and social sector partners.
• Skill-building in partnership strategy, digital delivery, and program engagement.
• A collaborative and mission-driven work environment that values innovation and impact.

Send your CV and a short cover letter to: career@csrbox.org
 Subject Line: Application: Sr. Associate – Client Engagement – Ahmedabad

Please include in your email:

●       Current Location:

●       Current CTC (INR):

●       Expected CTC (INR):

●       Notice Period:

●       Graduation/Post-Graduation Year:

●       Why are you fit for this role(100–200 words):

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Note: This is a dynamic, interaction-heavy role that requires strong communication, cross-functional coordination, and attention to detail. Apply only if you’re passionate about enabling meaningful relationships and real-world impact. Only shortlisted candidates will be contacted.

 

 

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