Community Relations Specialist

Organisation:  Wikimedia Foundation

Apply By:  25 Oct . 2018

Location:  (Delhi)

Community Relations Specialist
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The Wikimedia Foundation is looking for an agile and collaborative Community Relations Specialist to support and improve our communications with Wikimedia volunteers, communities, and readers. In this role, you will work independently or with other Foundation staff crafting and reviewing messages under time pressure, help colleagues develop better communication practices, and maintain a process to handle communications in a timely and effective way.

The Community Relations team strives for productive collaboration between the Wikimedia Foundation and the movement. We support communications between the Wikimedia Foundation staff and Wikimedia stakeholders. We maintain processes, tools, documentation and data to help Foundation teams understand our communities and communicate effectively with them. We strive to engage a high quantity and diversity of Wikimedians in the Foundation’s projects. Our ultimate goal is to contribute to good common understanding, smooth collaboration and results.

As a Community Relations Specialist, you will:

  • Lead or assist with correspondence management, which will include answering questions from both users and the public in a timely, clear, and respectful manner as well as crafting and reviewing replies and announcements from Foundation teams, based on defined goals and target audiences.
  • Watch designated community channels for news, incidents and requests.
  • Step into difficult discussions and situations when necessary to provide details and context to promote effective resolution, mutual understanding, and healthy communication.
  • Create and maintain systems for prioritizing communications requests to ensure that urgent needs are appropriately recognized and escalated.
  • Maintain FAQs, templates, and other means to address common questions efficiently.
  • Provide coaching to colleagues within Community Relations on communications best practices.
  • Contribute strategies, best practices, lessons learned and background information to our documentation on community engagement.


  • Professional experience in a communications field, such as in journalism, community management or similar.
  • Excellent written English and fluency with at least one other language.
  • Proficient use of online collaboration tools (for example: text editor, email client, ticket tracking system, chat, video conference, etc)
  • Experience working with or participating in multilingual and multicultural online communities.
  • Outstanding organizational and interpersonal communication skills, with an ability to communicate with key stakeholders in styles ranging from precisely detailed to clear and simple, depending on context.
  • Team player who cares deeply about his/her own work and also helps colleagues succeed
  • Quick-learning and flexible, particularly around online communities and technologies
  • Organized, efficient and able to meet deadlines
  • Emotionally mature and self-reliant; tolerates ambiguity and maintains positive, respectful professional relationships
  • Competence working in teams partially or totally remote, sometimes at inconvenient times.
  • Passion for online collaboration and constructive public discussion.


  • Experience editing Wikipedia or contributing to other Wikimedia projects.
  • Experience working with MediaWiki or another wiki tool.
  • Experience working with a Customer Relationship Management tool.
  • Experience working with volunteers.
  • Participation in free knowledge projects.

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How to apply

To apply, please submit a resume, cover letter and a writing sample. In your cover letter, we'd like to answer this question: Why do you enjoy collaborative writing?

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