Donor Engagement Executive - Supporter Services Unit

Organisation:  ActionAid India

Apply By:  25 Oct . 2018

Location:  Bengaluru(Karnataka)

Donor Engagement Executive - Supporter Services Unit
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Job Title

Donor Engagement Executive - Supporter Services Unit, ActionAid Association

Job Location


Nature of Employment

1-year contract

About ActionAid Association

ActionAid Association is an anti-poverty agency that has been working with the poor people to end poverty and injustice in India since 1972. The Association has been working to ensure that the poorest and marginalized have access to the fruits of development and legal and Constitutional rights to food and livelihood, shelter, education, healthcare, dignity and a voice in decisions.  We engage with the government, its institutions and  various commissions at the state and central levels to achieve this. Operating out of 12 regional offices located across the country, we work in 25 states and one union territory partnering with people’s formation and voluntary organizations to build people’s agency and solidarities at local, national and international levels.

Nature of Job

Position Summary:

The Donor Engagement Executivewill be the first point of contact for donor queries and feedback. Using their knowledge as well as retention and cross selling skills, these professionals will address queries, provide support and get financial support from donors, as required, to keep them satisfied and enable ActionAid to receive funding.


These Specialists are required to have an in-depth knowledge about the work of ActionAid (on which they will be oriented), good communication skills and preferably sales/customer service experience.

Duties and Responsibilities

  • To be responsible for all donor queries from all channels, i.e., email, chat, telephone.
  • To make outgoing calls to donors/prospects and keep them informed about our work.
  • To write effective emails to donors and communicate with them on day to day basis
  • Log details of every communication in the system.
  • Determining the requirements by talking and interacting with the donors.
  • Managing donor relations effectively in order to control the attrition of donors on a monthly basis.
  • To resolve problems/queries by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating any unresolved queries/problems to concerned person.
  • To fulfil requests by clarifying/responding with the desired/requested information/details;
  • To support/coordinate donor project visit
  • To perform any other tasks assigned by line manager.


Senior Manager – Supporter Engagement/ Donor Retention


As per role requirements 

Skills and Competencies

Post Graduates/Graduates

Experience of about 2-3 years in sales could be an added advantage. 

Freshers are also encouraged to apply.

Required Skills

  • MS Excel (VLOOKUP, Pivot Tables),
  • MS Office
  • Email / Calling Etiquette
  • Good written communication skills,
  • Team management, Allocation of tasks
  • Preparing reports
  • Excellent communication skill (English, Hindi and regional language)



  • Answering queries on telephone / mail
  • Co-ordination with other units to know about various projects.
  • To maintain the communication log daily.
  • Preparing reports on daily/weekly/monthly basis
  • Additional responsibilities may be assigned as per requirement of the role and function.
  • Trouble shooting and selling skills.


Salary & Benefits

Approximately Rs.23,000/- to Rs. 25,000/- based on education qualification and experience.    This includes PF contribution.


In addition, other benefits - Group Medical Insurance with coverage of Staff & Dependents; Personal Accident Insurance of staff and gratuity is payable as per law and norms of the organisation.



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How to apply

To apply

Please send your application, only on our ‘Standard Application Form’ available in the ‘Jobs’ section of our website:    through e-mail at .Please mention in the subject line of your e-mail “ Donor Engagement Executive .”


Online applications are strongly encouraged to enable ActionAid Association to store your profile in a permanent database. Please visit ActionAid Association's e-Recruitment website at: The system provides instructions for online application procedures.


All applicants are encouraged to apply as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement. Applications received after the due date will not be accepted.


Only short-listed applicants will be contacted.

Last Date for Receiving Application


October 25, 2018


ActionAid is an equal opportunity and diversity sensitive employer; women, persons with disability,

SC/ST/ OBC/Muslim candidates are especially encouraged to apply.


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