RFP for Provider Mapping & Auditing

Objective of the RFP 

The purpose of this Request for Proposals(RFP) is to enter into a contractual agreement with a successful bidder and select a suitable consultant to carryout the following work: Mapping, to identify potential private health care providers and pharmacy networks in Lucknow and Uttar Pradesh(UP); providing a long list (60 clinics) of potential partners and short list (20 - 25 clinics) of providers who would be suitable and willing to work with us in these 2 areas. Carrying out an audit exercise on the quality and youth-friendliness of SRH and maternal health services offered at clinics with the objectives of defining a minimum standard of care criteria for our existing and new provider clinics and pharmacists

Background 

Triggerise is a growing social enterprise headquartered in the Netherlands, with offices in South Africa, Portugal, India, and Kenya. Triggerise builds scalable solutions, using mobile technologies, to deliver resources to underserved communities where traditional aid fails to address the changing needs of fragile markets. Triggerise employs an online/offline platform that connects consumers to local small businesses—giving them both the power to access health information and services on their own terms. Building on these relationships, we specialize in the application of behavioural economics to motivate consumers to make positive choices—helping them to overcome individual barriers as they arise while adding value back into their economies. 

Triggerise uses innovative technology, a motivation platform to improve sexual and reproductive, and maternal health outcomes among adolescent girls and young women aged 15-29 in India - Rajasthan, Uttar Pradesh, and New Delhi. In this case, “platform” refers to the infrastructure that links communities of users, partners, content, and transactions with the goal of motivating healthy behaviour. This includes our digital platform that engages girls via SMS and app technology as well as local, offline clusters of clinics, pharmacists and lifestyle partners who engage our audiences and promote positive health behaviors.  Annex 1 provides detail on Triggerise and how the Tikosystem digital platform works. 

Our ideal target audience are young women aged 15-32 in Socioeconomic classification (SEC) B & C in urban and peri-urban areas (Agra, Jaipur, Ajmer etc.). These girls are aspirational and have some autonomy, but are constrained by income and mobility. They have some sexual reproductive health(SRH) awareness but prevailing socio-economic barriers may make accessing SRH services challenging. 

Girls must have access to a phone - either their own or shared - in order to engage on our platform. Our secondary audience are community health/peer mobilisers (demand generation partners) who we use as motivators to promote service uptake. This young woman is typically between the ages of 24 - 36, has leadership presence in her community/community influencer, owns and knows how to operate a smartphone, has basic literacy levels and is interested in being an advocate for SRH in her community.

Scope of Work and Deliverables 

The consultant is required to carry out a mapping exercise in Lucknow and Uttar Pradesh to identify at least 20 clusters (that is, where there exists service providers, demand generation partners e.g. community based organisations (CBOs) that work with youth, colleges and community influencers), a high population of target group of interest exist-adolescents and young women aged 15-32 with demographics as specified above). Specifically, the consultant is required to: 

• Identify and introduce Triggerise to 3-5 pharmacy clinics/partner networks who will be willing to explore working with us. 

• Provide a long list of at least 50 potential clinics who meet minimum criteria for quality services and an associated list of 50 pharmacies nearby each clinic.

• Carry out an audit on 20 - 25 clinic providers on the basis of quality and youth friendliness of services and other aspects which may influence target audience preference for service uptake. 

• Provide an informed audit report with precise recommendations following audits done on 20-25 providers on the basis of quality and youth friendliness. 

• Develop a blueprint to be followed to assess new health providers (clinics and pharmacies) before adding them unto Triggerise platform.

Proposal Requirements and Format

Triggerise requires the consultant to have demonstrated experience providing the above services in India, particularly in BoP markets, with preferred specific experience in our key markets of Rajasthan and UP. 

The proposal should include: 

• Contact Details: Contact information of main person(s) of interest including names, email addresses, telephone numbers and social media handles. 

• Capacity statement: A brief capacity statement as to why your firm/agency and the team you are proposing is well positioned to undertake the engagement; 

• Qualification to the scope of work: Any qualifications that you may have regarding the scope of work. 

• Proposed approach: Your proposed approach to delivering on the scope of work requirements including measures to safeguard and protect any adolescents that you involve in the study. 

• Workplan: Proposed work plan with tasks, responsible person/s and timeline.

• Budget: Total budget breakdown per deliverable and envelope amount including other direct cost and overheads required to deliver the work (in INR). 

• References/case studies of similar engagements undertaken by the firm in the last 3 years

Instructions to Agencies Applying to RFP 

Triggerise invites interested parties that meet the qualifications listed above to submit proposals 1regarding their related service offerings. All information shall be submitted in the format stipulated in this RFP. 

Agency’s costed proposal should be emailed to the following address no later than June 5th, 2020: ritu@triggerise.org . 

A contract will be awarded to one agency based on the evaluation of the RFP response and the satisfactory outcome of financial and timeline negotiations. All information about Triggerise provided during the RFP process shall remain under nondisclosure and cannot be released without the express permission of Triggerise

To download the full ToR, click here

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