Request For Proposal - Hiring Of An Agency For Health Insurance

CARE India Solutions for Sustainable Development (CISSD) a company registered under section 25 of the Companies Act, 1956 (now section 8 of the Companies Act, 2013 ) having its corporate office at Module No. 411 | 4th Floor | NSIC-MDBP Building | Okhla Industrial Estate, Phase-III, New Delhi – 110020”. CISSD is a not-for-profit organization, working for the empowerment of marginalised women and girls and focusing on alleviating poverty and social injustice through well planned and comprehensive projects in health, education, livelihoods and disaster preparedness and response.

CISSD would like to engage an Agency for Health Insurance (GMP, GPA & GTLI). We kindly request you to submit Technical and Financial Proposal (Two bids/Separately) via email. Financial Proposal should be password protected and financial proposal password will be asked at later stage.

Important points:

• Tentative number of employees are 2000.
• CD replenishment will be shared only once all endorsements have been received &
• validated by HR.
• Monthly CD statement along with endorsements to be received by 25th of every month
• Monthly MIS along with Claim tracker to be shared by 15th of every month.
• One/ two dedicated resource for prompt assistance
• E-cards to be received with 10 days of sharing the data
• In case Insurance company is not able to process timely payments , Broker needs to settle
• the same within the timeline(30 days)
• TPA Office needs to be in Patna, Delhi/NCR, Lucknow, Bhubaneshwar, Chennai, Gujarat
• Large no of listed hospitals in all our locations
• Documents to be accepted in soft copy
• Agency needs to specify for each of the insurance to quote minimum number of employees
• needs for policy.

The Insurance agency should have the following preferred insurance companies in their panel.

• Arogya Sanjeevani Policy
• ICICI Lombard
• Manipal Cigna Health Insurance
• IFFCO Tokio General Insurance
• Star Health Insurance
• Care Health Insurance
• The Oriental Insurance Company
• Bajaj Allianz General Insurance
• New India General Insurance
• Max Bupa
• Any other leading ones in the country
  
  

Detailed 3 Nos of separate Scope of Work (SoW) for GMP, GPA & GTLI are attached as an annexure. 

Important Dates and Information

Date	Activity
Tuesday, 27th July ‘21	Submission of Prebid Queries via email on or before 7:00 pm Proposal to be sent on “ procurementhq@careindia.org  ”
Thursday, 5th August ‘21	Submission of Technical and Financial Bid separately via email on or before 7:00 pm Proposal to be sent on “ procurementhq@careindia.org ”
Financial proposal should be password protected and password will be asked at later stage.

Minimum Eligibility Criteria

Eligibility will be evaluated on Pass/Fail basis.

Subject	Criteria	Document Submission Requirement
Legal Status	Registered with Insurance Regulatory and Development Authority for last 3 years	Valid IRDA License
Eligibility	Agency is not suspended, nor debarred, nor otherwise identified as ineligible by any Central / State Government / Public Sector Undertaking in India. A copy of self-declaration should be submitted.	Self- Declaration Document

Standard Terms and Conditions
(a) Period of Validity of Proposals

• Proposal should remain valid for the period of 90 days after the date of Proposal submission specified in document.
• In exceptional circumstances, prior to expiry of the original Proposal validity period, the Purchaser may request that the Agency extend the period of validity for a specified additional period. The request and the responses thereto shall be made in writing.
• The items/services to be quoted and supplied to CISSD should meet quality specifications/SoW as laid out.

(b)  In the course of preparing Proposal, it shall remain agency responsibility to ensure that it reaches the address/email above on or before the deadline. Proposals that are received by CISSD after the deadline indicated above, for whatever reason, shall not be considered for evaluation

(c)  Any Contract or Purchase Order that will be issued as a result of this RFP shall be subject to the General Terms and Conditions attached hereto.

(d)  Would expect you to attach copies of Catalogues as well as Certificates, if any, for the items quoted along with your Proposal.

(e)  All the goods/services are to be provided to CISSD within the time period as specified in delivery schedule.

(f)  In case the services provided by you do not confirm either to the quality specifications of CISSD or the prescribed delivery schedule, CISSD reserves the right to not accept delivery of the items and in such event, no expenses of any sort will be reimbursed to you.

(g)  Our request and your Proposal should be in compliance with the prescribed General Terms & Conditions of CISSD. The mere act of submission of a Proposal implies that the agency accepts without question the General Terms and Conditions of CISSD.

(h)  Please ensure that the Financial Proposal must be submitted as per prescribed format only (Annexure -1). Typed, stamped and duly signed by the authorized signatory.

(i)  Please quote reference of the RFP in your Proposal and all other related correspondences. Only the authorized person of your organization should sign the quotes and affix the official Rubber Stamp in authentication of the Proposal.

(j)  In the course of preparing your Proposal, it shall remain your responsibility to ensure that it reaches the address/email above on or before the deadline. Proposal that are received by CISSD after the deadline indicated above, for whatever reason, shall not be considered for evaluation. If you are submitting your Proposal by email, kindly ensure that they are signed and in the .pdf format, and free from any virus or corrupted files.

(k)  Any discrepancy between the unit price and the total price shall be re-computed by CISSD, and the unit price shall prevail, and the total price shall be corrected. If the Agency does not accept the final price based on CISSD’s re-computation and correction of errors, its Proposal will be rejected.

(l)  Please be advised that CISSD is not bound to accept any Proposal, nor award a contract or Purchase Order, nor be responsible for any costs associated with an Agency’s preparation and submission of a Proposal regardless of the outcome or the manner of conducting the selection process.

(m)Goods/services proposed shall be reviewed and evaluated based on completeness and compliance of the item specification and responsiveness with the requirements of the RFP and all other annexures providing details of CISSD requirements.

(n) The Proposal that complies with all the requirements, meets all the evaluation criteria and offers the best value for money shall be selected and awarded the contract. Any offer that does not meet the requirements shall be rejected.

(o)  No price variation due to escalation, inflation, fluctuation in exchange rates, or any other market factors shall be accepted by CISSD after it has received the Proposal. At the time of Award of Contract or Purchase Order, CISSD reserves the right to vary (increase or decrease) the quantity of services and/or goods, by up to a maximum twenty-five per cent (25%) of the total offer, without any change in the unit price or other terms and conditions.

(p)  CISSD reserves its right to accept or reject Proposal without assigning any reasons thereof whatsoever.

(q)  CISSD will not deposit any advance/security for the services.

(r)  No deviation from either item specification/quality or contract terms and conditions will be accepted.

(s)  CISSD encourages every prospective Agency’s to prevent and avoid conflicts of interest, by disclosing to CISSD if you, or any of your affiliates or personnel, were involved in the preparation of the requirements, design, cost estimates, and other information used in this RFP.

(t)  CISSD implements a zero tolerance on fraud and other proscribed practices, and is committed to preventing, identifying and addressing all such acts and practices against CISSD, as well as third parties involved in CISSD activities

To download the full RFP, click here

To download the Terms & Conditions, click here

To download Dependent List, click here

To download SoW zip, click here

To download MIS xls, click here

To download CTC slab, click here

To download the Pre-bid Queries & response form, click here

To download the Death Cases excel, click here

To download the Covid Vaccine status, click here

 

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