Tender for Engagement of Service Agency for the outsourcing of 'Office Support Staff' at CDRIS, New Delhi

Tender for Engagement of Service Agency for the outsourcing of 'Office Support Staff' at CDRIS, New Delhi

Organization: Coalition For Disaster Resilient Infrastructure (CDRI)

Apply By: 26 May 2020

Tender for Engagement of Service Agency for the outsourcing of 'Office Support Staff' at CDRIS, New Delhi

1. Background Information

1. Coalition For Disaster Resilient Infrastructure (CDRI) is a multi-stakeholder platform led and managed by national governments and multilateral organizations to work on various aspects of disaster resilience in infrastructure. Operational aspects of CDRI are managed by CDRIS (Coalition for Disaster Resilient infrastructure Society) with its office at August Kranti Bhawan, Bhikhaji Cama Place, New Delhi, 110066. Currently CDRIS is operating from NDMA Bhawan, Block A-1, Safdarjung Enclave, New Delhi, 110029.

2. CDRIS indents to hire staffs for providing office assistance services at its office. For this, CDRIS intends to engage suitable ‘Agency’ to provide skilled and semiskilled staffs. Bids are invited by CDRIS under two bid system from reputed, well established and financially sound Agencies to provide/deploy the staffs (semi-skilled/skilled) at the CDRIS Office.



Tender No.



Type of Tender 

Two bid system, (submission through Email with password protected PDF)


Name of Work

Engagement of Service Agency for outsourcing of ‘Support staffs’ at CDRIS, New Delhi


Duration of contract

3 years (extendable up to further 3 years based on performance and mutual agreement)


Estimated cost of work 

Rs. 2.16 Crore. (Rs. Two crore sixteen lacs only)


Cost of tender form 



Earnest money deposit (EMD)

Rs. 5 Lacs (Online Transfer to CDRIS Account)


Pre bid meeting

Virtually if required. Schedule will be communicated


Last date of receipt of bids 

26 May 2020 11:59 pm (IST) 


Bid evaluation

Technical bid - 13 May 2020 Financial bid – to be communicated


Postal address for communication

Deputy Director (HR and Admin), CDRI Society, NDMA Bhawan, Block-A1, Safdarjung Enclave, New Delhi, 110029. [sro-mitigation@ndma.gov.in], +91-11-26701-814 GST No. 07AAEAC5496K1DK


Queries regarding the tender and pre-bid 

Ratnesh Kumar, Sr. Consultant, CDRI, NDMA Bhawan, Ph: +91-11-26701-780 [srconslt1-cdri@ndma.gov.in ]

4. CONSIDERING ADVISORY FOR COVID-19, following steps are being followed by CDRIS in the tendering process:

a) Tender documents can be downloaded from the Tender section of CDRI website www.resilientInfra.org  and also from Central Public Procurement Portal www.eprocure.gov.in .

b) Bids should be prepared with scanned copies of all necessary documents and converted into three separate PDF files – each having different passwords. File must be named as named as (also see Annexures).

1) [Agency name]_ EMD transfer slip (without password protection)

2) [Agency name]_Technical Bid (PASSWORD protected file)

3) [Agency name]_Financial Bid (PASSWORD protected file)

(1) EMD transfer slip: Due to lockdown imposed on various parts of the country and suspension of postal services, online transfer is selected for EMD deposit. An interest free EMD amount of Rs. Five Lacs only, should be deposited to the following Bank Account of CDRIS by 26th May 2020. Account holder’s name: Coalition for Disaster Resilient Infrastructure

Society (CDRIS),

Account No. 39172788686, State Bank of India,

IFS code: SBIN0013182, Bank Phone - +11-2616-9116

Branch: Safdarjung Enclave, AB-3, Community Center Safdarjung Enclave, New Delhi, 110029


Bidder should email the PDF of “Online Transaction Slip” and “Scan of Agency’s cancelled Cheque” to email [etender-cdri@ndma.gov.in ], to confirm the same and receive ‘Acknowledgement’ from CDRIS. EMD of unsuccessful bidders shall be returned to the Account Number given in the cancelled cheque. Bids without EMD deposits shall be rejected.

(2) Technical Bid: In Technical bid, bidders are required to provide scanned copies of all the document as per the instruction provided in the tender document along with scanned copies of supporting documents.

(3) Financial Bid: In the Financial bid, bidders are required to provide Signed and Stamped scanned copy of their Financial proposal strictly according to Annexure VI, without any cutting or overwriting.


c) THE BID IS TO BE SUBMITTED through EMAIL to [etendercdri@ndma.gov.in ] with subject line: “BID SUBMISSION FOR OUTSOURCING AGENCY_[your agency name]”. The email should include all three-password-protected-PDF files listed above as attachment. Only one email should be sent by each bidder. Multiple emails may lead to disqualification of bidder.

d) PASSWORD MUST NOT TO BE SHARED ALONG WITH BID SUBMISSION. If the password is shared along with bid submission then it may be treated as rejected.


e) Only the Password for Technical Bid pdf file is to be submitted on the same email id [etender-cdri@ndma.gov.in ] between 1100 -1200 Hrs; and same may be confirmed on the phone to Sh. Abhishek Sharma, Dy. Director (HR & Admn), CDRIS (Ph: 011-26701- 814/808). Use Times Roman Font for sending Password to ensure readability.


f) In case of failure of sending the password, or providing the incorrect password, in stipulated time and date, bid may be treated as cancelled.


g) Password of Financial bid will be asked after the evaluation of Technical bid. For opening the financial bid, the process described above will be followed. Date and time of sending password will be intimated accordingly and failure of which will be resulted in cancellation of financial bid.


h) Bidders are required to maintain record of their “Passwords” during the bidding process and provide the same to CDRIS as and when requested.


26 May 2020, 11:59 pm (IST). BIDS received later than this deadline shall be rejected.


5. Bidders should read all the instructions carefully and must abide by them. CDRIS reserves right to reject and cancel any bidder who does not explicitly comply with all the instructions. CDRIS also reserves right to ask bidders to provide additional information and documents as part of due diligence. Any such request from CDRIS should be addressed by bidders promptly.


6. Queries regarding this tender can be sent to (etender-cdri@ndma.gov.in , srconslt1-cdri@ndma.gov.in ) emails with subject line “Query for Tender of Outsourcing Agency ___”


2. Bidder’s eligibility criteria

  • The bidder must be approved/recognized/registered by Govt. of India/ Govt. of Delhi/nearby State for providing workers for office assistance services. Copy of relevant certificate must be attached. The bidders should have a valid license from competent license authority under the provision of contract Labour Act, 1970, Contract Labour Central Rules, 1971 and, and all relevant laws in this regard. Bidders should also submit proofs thereof. See Annexure IV.

  • The bidder must comply with the statutory requirement, such as registration with ESI, EPF, PAN /TIN/TAN & GST etc. and submit proofs thereof

  • The bidder must have at least five years of experience as Outsourcing agency providing staffs to reputed private or international organizations. Attach copy of relevant certificates, Registration details, etc.

  • The bidder must have implemented/implementing at least three contracts of deployment of Technical Staff, office staff, driver etc. to reputed Multi-national companies, Central Govt. organizations/Public Sector Units/ during the last 6 years. Proof must be attached along with good performance certificate of the concerned and clearly mentioning number and type of staffs deployed and annual value of agreement/ work order. See Annexure III (a) and III (b).

  • The bidder must have at least 200 or more staffs continuously on roll for the last six months. For proof EPF challan should be submitted of any month within last three months.

  • The Agency/Contractor must have sound financial stability with an average annual turnover of Rs. 05 (Five) Crores in preceding three financial years in similar services. (Copy of audited profit loss statement and ITR certificates with matching PAN/GST No. must be enclosed).

  • The Agency/Contractor should not have been blacklisted by any Govt., Semi‐ Govt. Department., or any other organization. An undertaking to this effect shall be submitted by the bidders (Annexure IV).

  • The agency must have registered /branch/ local office in New Delhi/Delhi National Capital Region. Proof should be submitted.

  • Each bidder shall submit only one Tender (through email) for the entire scope of work. Bidders who submits more than one tender or part tender will be treated as non-responsive and rejected. 

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