Associate Faculty MRD/HFOBE

TECH MAHINDRA SMART ACADEMY FOR HEALTHCARE

JOB DESCRIPTION

Project	Tech Mahindra SMART Academy for Healthcare
Location	Mumbai
Position	Associate Faculty MRD/ HFOBE
Number of openings	1
Job Type	Part-time
Experience	2-4 years of experience working in a hospital or healthcare companies in their medical records department
Qualification	Medical/Nursing Graduate with MBA in hospital administration

Organization Profile

Tech Mahindra Foundation is the Corporate social responsibility arm of Tech Mahindra Limited, a Mahindra Group Company. The Foundation set up in 2007, as a Section 25 Company (referred to as a Section 8 Company in the Companies Act, 2013), has been working tirelessly in the areas of education, disability and employability with a keen focus on corporate volunteering. It operates across twelve locations in India.

The Foundation has been running SMART Academies (since May 2016) with the intent of offering more advanced and longer-term courses in some specialized vocations. At present, the Foundation runs seven Tech Mahindra SMART Academies, including three SMART Academies for Healthcare, three SMART Academies for Digital Technologies and one SMART Academy for Logistics. The goal of setting up these Academies was twofold — create, build and nurture youth to develop skills in specific industries including healthcare, digital technologies and logistics along with uplifting country’s youth and transforming them into world-class professionals. The Academies offer both diploma and certificate (by the qualified professionals) courses.

Work with one of India’s top CSR Foundation. Tech Mahindra Foundation is looking for resourceful and motivated individual for the above-mentioned vacancy.

Roles and Responsibilities:

• Planning of the teaching programme including an orientation programme in consultation with the HOD Academics.
• Planning for students’ Practical experience, ward assignments and trainings in consultation with the HOD Academics.
• Planning of curriculum with the cooperation and collaboration of the HOD Academics.
• Competent in Handling Hospital Front desk in terms of patient appointments and queries
• Preferred Team handling exposure of Patient care coordinators
• Inbuilt empathy towards the patient and patient relatives
• Knowledge of Hospital Billing components for IPD and OPD
• Experience in handling medical records department including medical terminology, medical coding and medical analytics
• Experience of handling TPA coordination and TPA queries for cashless facility
• Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry
• Competent in Professional English (written and spoken) in terms of different professional - operational scenarios.
• Proficient in training to provide outstanding services and ensure customer satisfaction.
• To educate students on how to address customer concerns and complaints promptly and professionally.
• To respond to customer needs and requests in a timely manner.
• Competent in teaching telephone etiquettes and resolve queries.
• To train to resolve billing concerns of customers and handle card and cash transactions.
• Knowledge of healthcare operations and quality parameters.
• Excellent communication, IT Skills and people skills

Desired Skill Set

• Certified Medical Coder is a mandatory qualification. 
• Excellent professional knowledge
• Good written and spoken English knowledge
• Good computer skills
• Broad-minded personality, which is open and curious about new teaching methods, responsible, reliable, team-minded and resilient.

How to Apply

Eligible Candidates please share your updated profiles at: careers@techmahindrafoundation.org;

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