RFP for Conducting an Impact Assessment study of Tech Mahindra Foundation’s SMART Program

RFP for Conducting an Impact Assessment study of Tech Mahindra Foundation’s SMART Program

Organization: Tech Mahindra Foundation

Apply By: 15 Mar 2019

Request for Proposal

Purpose: Conducting an Impact Assessment study of Tech Mahindra Foundation’s SMART Program

Submission Deadline: 15th March 2019


Tech Mahindra Foundation is the Corporate Social Responsibility (CSR) arm of Tech Mahindra. It was set up in 2007 as a Section 25 Company (referred to as Section 8 Company in the Companies Act, 2013), with a vision of Empowerment through Education.

The Foundation’s programmes span twelve locations in India namely – Bengaluru, Bhubaneswar, Chandigarh, Chennai, Delhi-NCR, Hyderabad, Jaipur, Kolkata, Mumbai, Nagpur, Pune and Visakhapatnam. It operates through a New Delhi-based Corporate Office, city-based Chapters and a number of Project Offices.

The Foundation works in three key areas – Education, Employability andDisability. It is currently running 150+ projects with over 100 partners across India. These projects are run in both direct and partner implementation modes.

With these, the Foundation has established itself as one of the leading CSRs in the country, reaching out to almost 100,000 primary and 400,000 secondary/tertiary beneficiaries.


Tech Mahindra Foundation's overarching goal is 'Empowerment through Education.' It works with Government Primary Schools by supporting initiatives that lead to sustainable transformation. The Education program works with schools, teachers and the community to impart quality education to children from disadvantaged communities, with a focus on improving learning outcomes.

The Foundation's work in education focuses upon two thematic areas:

ARISE, (All Round Improvement in School Education) Program helps children acquire grade-appropriate competencies and helps in all arounddevelopment of children. It works with Government schools in six states of India.

SHIKSHAANTAR or Teacher Empowerment Program empowers teachers by building their professional and academic capacities. The In-Service Teacher Development Programmes have benefitted over 26,000 teachers, 1,000+ school management professionals in over 1000 government schools across India.


The SMART (Skills-for-Market Training) program began in 2012 with 3 centres and trained 1,000 youth in the first year. Today, the Foundation supports more than100 SMART Centres across 11 cities of India, training more than 19,000 youth annually and successfully plugging the demand and supply gap in multiple manufacturing and service industries. 50% of the beneficiaries are women and 10% are young people with disability.

The SMART Vocational Training Program Includes:

  • SMART (Regular)
  • SMART+ (Training for persons with disabilities)
  • SMART-T (Training for Technical Trades)
  • SMART Academy for Healthcare

The Training Manuals are detailed and easy to comprehend. A robust system of regular assessments and certification on successful completion of the training are an integral part of the programme. Immense importance is given to train the students in soft skills. Youth graduating from SMART centres are successfully placed in the service and manufacturing sectors. The SMART program has a live Management Information System that helps in monitoring and evaluation of quantitative and qualitative data across all locations.

The Foundation implements the SMART program through partner NGOs across eleven cities in India. It constantly invests in high-quality training and capacity building of its partners.


The Foundation works with children and youth with disabilities in the areas of education and skill development. Activities under the disability program focus on the dignity and independence of persons with disabilities.

Under the ARISE + program children with disabilities from the under privileged communities are identified, educated and enrolled in mainstream school. Along with this the Foundation also supports regular training for caregivers, awareness and sensitisation programmes on disabilities, rehabilitation requirements such as speech therapy, physical therapy, orientation and mobility training and accessing their rights and entitlements.

The SMART+ program focuses on providing employable market-related entrepreneurial skills, and opportunities to youth with disabilities. Specially designed curriculum and well-equipped classrooms in the centres allows young people with disabilities to obtain different foundation skills such as Basic IT and Computers, Spoken English and Workplace Readiness.

As the SMART Program enters its seventh year of existence, the Foundation is inviting proposals for a multi-city Impact Assessment study to highlight the impact of SMART over the years. Proposals are invited from established agencies of repute with a track record of conducting similar Impact Assessment studies, and with a good understanding of the Skill Development domain.

Objectives of the Assignment:

  • Identify specific and measurable social indicators against which the impact assessment can be done
  • Design and develop framework for conducting impact assessment study
  • Conduct Impact assessment study in order to clearly bring out the impact of the SMART program over the years among its primary and secondary beneficiaries.

Scope of work:

Geography: The SMART Program is operational in eleven major cities of India (Delhi, Mumbai, Chennai, Kolkata, Bangalore, Hyderabad, Pune, Vizag, Bhubaneswar, Nagpur and Chandigarh). The program is implemented through a network of skill development centres (SMART centres) for which the Foundation partners with implementing agencies (NGO partners). Therefore, the geographic span of the study will be across these 11 cities where the various stakeholders are located.

The detailed scope of the assignment for conducting the Impact Assessment study of SMART Program:

  • Define the parameters for conducting the impact assessment for the SMART Program
  • Identifying primary and secondary stake holders
  • Stakeholder analysis
  • Measuring impact of the program on various stakeholders (students, their families, NGO partners & their staff, employers) on multiple parameters.
  • Collect necessary data and information from all the stakeholders (This will need to be done through some face-to-face interviews but largely through voice/video calls or email or internet surveys)
  • Data entry and analysis
  • Help identify parameters to assess Social Return on Investment (SROI).
  • Measure SROI of the SMART Program
  • Documentation of case studies and stories of change
  • Preparation and submission of final report


The study should be completed within a period of 12 Weeks w.e.f. date of the signing of the agreement.


Work Components:                       

Timeline from date of order


Detailed Assessment Framework                         

Two weeks

Research Methodology 

Three weeks


Draft Report Submission                                                

Ten Weeks


Final Report Submission and presentation

Twelve Weeks


Terms of payment:



On signing of Agreement                                                         


On Submission of Research Methodology


On Submission of Final Report                                                                              





Eligibility Criteria:

  • The agency should be working in the social sector for at least 5 years
  • The agency should have worked on similar kind of projects at national/international level
  • The agency should have sound understanding of national and international sustainable goals

Date and Process of Application:

  • Interested agencies can submit a detailed proposal by15th March, 2019 to  nidhi.gupta@techmahindrafoundation.org
  • The proposal should also include organization profile and team strength.
  • The proposal should contain technical and financial components.
  • Only shortlisted agencies would be contacted.
  • Queries on the RFP will be addressed only through e-mail.






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