HFOBE Faculty

About Tech Mahindra Foundation (TMF): 

TMF is the corporate social responsibility arm of Tech Mahindra Limited, a Mahindra Group Company. Since 2006, the Foundation has been working tirelessly in the areas of education, employability, and disability with a keen focus on corporate volunteering. 

To know more about our SMART Academies, please visit: https://www.smart-academy.in To know more about the organization, please visit: www.techmahindrafoundation.org 

At TMF, we believe our team members are the heartbeat of our organization. We foster a vibrant and inclusive workplace where every individual is cherished, respected, and empowered to thrive. 

We're on the lookout for an exceptional individual/s to join our team. If you enjoy teaching studentsand help them gain insights, then we currently have a position open in our Academics team. 

Roles and Responsibilities: 

• Planning of the teaching programme including an orientation programme in consultationwith the HOD Academics. 
• Planning for students’ Practical experience, ward assignments and trainings in consultation with the HOD Academics. 
• Planning of curriculum with the cooperation and collaboration of the HOD Academics.
• Competent in Handling Hospital Front desk in terms of Patient Appointments andqueries
• Preferred Team handling exposure of Patient care coordinators 
• Inbuilt empathy towards the patient and patient relatives 
• Knowledge of Hospital Billing components for IPD and OPD
• Experience of handling TPA coordination and TPA queries for cashless facility
• Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry 
• Competent in Professional English (written and spoken) in terms of different professional - operational scenarios. 
• Proficient in training to provide outstanding services and ensure customer satisfaction.
• To educate students on how to address customer concerns and complaints promptlyandprofessionally. 
• To respond to customer needs and requests in a timely manner. 
• Competent in teaching telephone etiquettes and resolve queries. 
• To train to resolve billing concerns of customers and handle card and cash transactions.
• Knowledge of healthcare operations and quality parameters. 
• Knowledge of Medical Record Science, medical terminology and Medical Coding.
• Excellent communication, IT Skills and people skills 

Desired Skill Sets: 

• Excellent professional knowledge 
• Good written and spoken English knowledge 
• Good computer skills
• Broad-minded personality, which is open and curious about new teaching methods, responsible, reliable, team-minded and resilient. 
• Prior exposure in house training or departmental training. 

Qualification: MBA in Hospital and Healthcare Management / PGDHM with two years of experiencein the Medical record Department/ Hospital Billing department or Diploma in Medical RecordScience with two years of experience in Medical Record Department/ Hospital billing department. 

Experience: Minimum 2 years of experience working in Hospital Front office, Hospital Billing/Medical Record Department. 

Location: Mira-Road and Navi Mumbai

Eligible Candidates please share your updated profiles at: careers@techmahindrafoundation.org 

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