Program Operations Coordinator

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About the Organization

Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

Job Description

We are seeking a highly motivated professional with strong credentials and experience in program operations with focus on administration and procurement to support the EM&O₂ program. The  Program Operations Coordinator will be responsible for managing day-to-day program operations including administration and procurement processes, along with other associated tasks critical to program delivery.

The role requires excellent communication skills, the ability to work independently, and the confidence to thrive in a fast-paced, multicultural environment. The ideal candidate will be resourceful, self-motivated, and detail-oriented, while demonstrating responsiveness, tenacity, and high ethical standards. The individual is expected to bring an innovative approach to problem-solving, manage procurement funds judiciously while adhering to compliance standards and reporting requirements, and proactively oversee procurement portfolios to minimize disruptions to program activities. The position will be based in New Delhi and will report directly to the Program Manager .

Job Responsibilities

• Plan, coordinate, and manage logistics for internal and external program meetings, events, and donor visits, ensuring smooth communication with teams, vendors, and stakeholders.
• Oversee domestic and international travel logistics for program team, including visa follow-ups, and maintain organized filing and tracking systems.
• Support the procurement process for program-specific needs, , including the preparation of RFQs, RFPs, receipt of quotations, bids or proposals, evaluation forms, and related documentation.
• Maintain and update the vendor database, support pre-bid conferences, evaluate proposals, and conduct periodic vendor performance assessments.
• Verify and process invoices, maintain contract databases, and ensure timely approvals and documentation.
• Ensure timely dispatch of materials, coordinate pre- and post-shipment inspections, and monitor regular supplies.
• Maintain records of program assets and conduct periodic physical verifications.
• Review, verify, and process vendor and state office invoices, ensuring complete documentation for submission to Finance
• Support statutory, project, internal audits and investigations, ensuring adherence to organizational policies, donor requirements, and ethical procurement standards.

Education Qualification/Required Skills & Experience

Essential

• Bachelor’s or master’s degree in business administration or a related field.
• Minimum 3 years of relevant experience in program operations, administration, procurement,in  similar organization.
• Strong computer literacy with advanced proficiency inMS Office.
• Solid understanding of program operations including administration and procurement management processes.
• Proven ability to manage multiple priorities, work under pressure, and meet strict deadlines in a fast-paced program operations environment
• Willingness to travel up to 20% of the time across project geographies.
• Fluency in English and Hindi (spoken and written) with the ability to communicate effectively across diverse program teams and stakeholders

Desirable

• Familiarity with the Indian public health system and/or the social impact sector.

For more information please check the Link

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