Quality Assurance Coordinator

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About the Organization

Pallium India is a national registered charitable trust (No. 693/IV/2003) formed in 2003. It is an NGO based out of Trivandrum, Kerala, with the objective of alleviating serious health-related suffering (SHS) of 7-10 million people in India. We strive to demonstrate quality palliative care, to educate professionals and the public, and facilitate development of palliative care services across India.

Job Responsibilities

• Leverage the academic knowledge to understand the various aspects of the service delivery and the application of quality indicators to improve the outcomes.
• Manage and update Excel sheets, including data entry related to the quality improvement program.
• Perform detailed Microsoft Excel analysis, create pivot tables, use advanced formulas, and design data visualizations to identify trends and monitor service outcomes.
• Assist in the development and roll-out of new Standard Operating Procedures (SOPs) aimed at improving service delivery.
• Ensure the effective and consistent implementation of SOPs across all departments, promoting high standards of practice and efficiency.
• Serve as a liaison between departments, ensuring that all relevant teams are informed and aligned during the implementation of new indicators, SOPs, and quality improvement initiatives.
• Prepare regular reports to highlight key insights and trends to facilitate data-driven decision-making.
• Assist in the implementation of quality accreditation standards and the process of attaining relevant certifications (e.g:  NABH)
• Directly interact with beneficiaries to gather their experiences and feedback

Education Qualification/Required Skills & Experience

• Master of Hospital Administration (MHA) or related field.
• Experience: 1 to 3 years
• Language: Malayalam and English

For more information please check the Link

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