Team Leader - Retention

About the Organisation:
WWF, or the World Wide Fund for Nature, is a leading international conservation organization founded in 1961 with the mission to stop the degradation of the planet's natural environment and build a future where humans live in harmony with nature. It works through a global network, focusing on six key areas: climate, food, forests, freshwater, oceans, and wildlife, to conserve biodiversity, reduce human impact, and promote sustainable use of natural resources. WWF is known for its iconic panda logo, the Earth Hour campaign, and its extensive work in species and habitat conservation. 

Job Description

• Lead, coach, and motivate a team of tele fundraisers to achieve and exceed individual targets. 
• Conduct regular performance reviews and provide constructive feedback to team members. 
• Implement training sessions to enhance sales, communication, and retention skills in coordination with the training team. 
• Oversee calls to existing customers to ensure satisfaction, address concerns, and prevent attrition. 
• Monitor team performance and adherence to organization guidelines and procedures. 
• Analyse donor data to identify trends, areas for improvement, and growth opportunities.
• ​Ability to raise the set target given by the line manager through retention of donors from one-time and regular giving.
• Prepare and present regular reports on team performance, quality, and attrition rates as and when required.

Requirements

• Proven experience as a Team Leader in a tele-sales or Fundraising environment.
• Excellent leadership, coaching, and people-development skills.
• Strong verbal and written English communication skills.
• Strong analytical skills for data interpretation and reporting.
• Ability to handle demanding donors and resolve conflicts effectively.
• Any Graduate / Post Graduate, with 5-7 years of experience, can apply.
• Should have team handling experience.

Benefits

• Be a part of the largest nature conservation organization.
• Remuneration along with Lucrative incentive schemes.
• Receive robust training through regular learning and development programs.
• ​Merit and performance-driven culture, with ample opportunities to grow in the role.

For more information please check the Link

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