Associate Relationship Management

ConnectFor is looking to hire an Associate to manage relationships with NGOs/Volunteers and to  oversee the day-to-day operations of the organization.ConnectFor (www.connectfor.org) is based out of Mumbai. We are a lean team of like-minded people who want to instill the spirit of volunteerism in society and create meaning and value for our stakeholders. In the 5 years that we have been operational in this space, we have a network of 24000+ volunteers and over 500 NGO partners on our platform. We are operational in all metro cities of India. 

 

Roles and responsibilities:

The Operations Associate will be responsible for all of the following functions:

Managing the day-to-day operations which include -

• Relationship  management to maintain long term association with NGOs and volunteers

• Onboarding NGOs as per ConnectFor’s internal due diligence.

• Coordinate with NGOs and get volunteering opportunities and projects.

• Fulfilling volunteer requirements from non-profits and matching volunteers to the right          opportunities

• Maintaining and building strategic collaborations with volunteer groups, colleges, clubs, etc for                volunteering engagements.

• Ideating and executing different volunteer projects with different groups.

• Research and outreach to universities, rotaracts, and other volunteer groups.

• Assist in planning and conducting volunteering events (on ground and virtual)

• Assisting the operations team with other ad-hoc requirements

Skills Required-

• 1 year of prior experience in relationship management, client/customer support /tele calling

• Well versed with Excel & Google sheet

• Data analysis skills

• Applicants must be self-motivated, and able to take initiative while working independently

• Proficient in English

• Process oriented and fast learner

• Passionate about the social sector

• Keen to work with a young team of like minded individuals

Skills Preferred: 

• Exceptional customer service, active listening, and verbal and written communication skills

• Strong time management and decision making skills.

• Adaptability and accountability.

• Knowledge of the current scenarios in the development sector

• Fluency in multiple languages 

 

Work Hours

The Associate will be expected to work 40 hours a week, Monday – Friday from 9.30 am - 5.30 pm and any other day during events. Associates will receive 30 days of paid leave annually.Work location would be Mumbai.

 

Laptop in a working condition and great internet connectivity is required for this role.

CTC   

Please note the CTC for this role is capped at 4 L PA

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