IT Executive

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About the Organization

Intellecap is the advisory arm of The Aavishkaar Group, which works to build businesses that can benefit the underserved segments across Asia and Africa. All our work at Intellecap is designed to make markets equitable and inclusive.

Job Responsibilities

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Troubleshooting and repairing hardware and network connectivity issues.
• Providing end-user support, resolving technical issues, and providing technical assistance for all Operating System and workstation applications.
• Performing system upgrades including the installation of new hardware and software.
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
• Training and guiding staff on the use of hardware and software.
• Participating in hardware and software reviews and recommending purchases.
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.
• Troubleshooting hardware and software issues on desktops, laptops, and peripherals
• Guide users with simple, step-by-step instructions / remote troubleshooting
• Assisting with the setup and configuration of new systems and user accounts
• Installing and updating software applications
• Documenting issues and resolutions in the support knowledge base
• Participating in IT inventory management and asset tracking
• Diagnosing and resolving complex hardware and software problems
• Managing user expectations and communication during the resolution process
• Contributing to IT projects, such as software rollouts or hardware upgrades
• Assisting with network troubleshooting and support
• Collaborating with IT management to align IT infrastructure with business objectives
• Coordinating with vendors and managing third-party / NIC, support relationships.
• Any other important work assigned by TL or designated authority.

Education Qualification/Required Skills & Experience

• Bachelors of Information Technology or related field from reputed academic Institution

Work Experience:

• Atleast 5 years experience IT Network administration & troubleshooting and maintenance of IT infrastructure

Skills and Competencies:

• Hands-on experience with Windows/Linux/Mac OS environments.
• Proficiency in software such as Microsoft Office, including Word, Excel, and PowerPoint.
• Should have experience in operating, managing large scale multilocation IT systems/Video Conferencing.

Desirable:

• Experience of working in large scale projects;
• Excellent analytical and presentation skills.
• S/he should also have program management Skill with experience counted in terms of vendor management/ IT agency.

Salary

Minimum Rs. 40,000/- to 48,000/- per month.

Please note the Professional hired by Intellecap will be on contract based on satisfactory performance and requirement of NRLPS, the contract may further be extended further. Interested candidates, who are meeting the desired qualification and skillset, may please apply by sending filled application in the prescribed format along with an updated Curriculum Vitae. The applications should be emailed to nrmc.hrdesk@gmail.com .The last date of submission of filled application along with the CVs is 20th September, 2024, 05.00 PM hrs (IST).

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