Medical Officer/MBBS Doctor – Clinical Operations

Designation	Medical Officer/MBBS Doctor – Clinical Operations
Location	Guwahati-Assam
No. of Vacancies	2

Piramal Foundation’s vision is to transform Health, Education, Water and social sector ecosystems through partnerships, high impact solutions and thought leadership. We have a presence in 27 Indian states and 2 Union Territories. 

Our approach to address these deep-rooted barriers:

• Partnerships approach to draw additional resources, a vast pool of diverse expertise, and innovations to tackle a social sector problem at scale 
• Platform approach to influence systemic transformation through an alliance of partners for "scalable learning" by leveraging a pool of diverse resources to address a single problem with speed

Digital Bharat Collaborative (DBC), a part of Piramal Foundation, supports the government to transform the public healthcare system by building a robust digital delivery platform that ensures availability and accessibility of quality healthcare for all. Through this, we seek to enhance experiences of citizens in accessing government health services at the last mile.

This role will be responsible for but not limited to the following: 

• Understanding Beneficiary Requirements and adhering to operational protocols with 95 % accuracy. Seek details of need for health advice from the customer. Assess the clinical condition of the customer.
• Customer Appreciation: > 20% Customer Appreciation (Very Good) out of total calls handled > 90% Customer Satisfied.
• Data Capturing, beneficiaries’ details with 100 % accuracy.
• Adherence to Average Call Handling Time i.e < 45 seconds.
• Must secure > 75 % in periodic test of Soft Skills,
• Must attend training minimum of 48 hours per year.
• If all possibilities of emergency are ruled out proceed with Algorithms/ Disease Summaries to advice the customer.
• Assets handling.
• Internal & External Team Relationship. The ability to relate to, and interact with, people from diverse psychological, social and cultural backgrounds.
• Sending Prescription of suitable OTC drugs via sms, > 95% Calls prescription need to be sent for valid calls.
• At the least suspicion of an impending emergency, advice the customer to visit a doctor/ hospital or call for ambulance and provide information about nearby empanelled doctor / hospital

Experience required

• MBBS with 1+ years of experience (Retired or fresher Doctors also Apply)
• Local candidates will be given preference.

Essential Skills:

• Good Communication Skills
• Time Management
• Counselling Skills
• Sound knowledge on Clinical Part

Application process: Candidates interested in the role may apply with their updated resumes by filling out the application    form here: CLICK HERE

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