Number of Position

Initially 09 (Nine)

Qualification

Any Graduate

Age

Should be less than 40 years of age as on date of application.

Gender

Any

Experience in Years

1. Since the process involves both voice and non-voice work, the candidate should have not less than 2 years of Voice Process Experience in a Call Centre.
2. International BPO experience (Banking or Insurance Process) shall be given preference.
3. Candidates with non-Voice background will also be considered, however, upon selection, they have to take calls as well.
4. Since the job involves analyzing CSAM content and categorization of the same so that Law Enforcement Agencies can take action, is often disturbing, only those who are willing to work understanding the nature of job need apply.

Skill Sets

1. Not less than 40 WPM @ 100% accuracy in Typing in English. [Highly proficient in Key Board Skills]
2. Good Over the Phone Etiquettes. [The same team will also have to respond to telephonic complaints pertaining to related issues]
3. Good interpersonal skills. [Since it required interacting with senior ICP and other organization leaders.
4. Good business communication and documentation skills.
5. Should be disciplined and professional.
6. Proficiency in MS Excel (Basic level: Filters, Charts, Formulae, Conditional Formatting, Text to Columns etc.)
7. MS PPT, Proficiency (Working with stock designs within Office 365)

Languages

Since large number of staff are speakers of vernacular language, knowledge of Telugu is preferred.

Should be fluent in English (spoken and written) and should have working knowledge of Hindi.

Work Location

The team works out of the designated space on Road No 12, Banjara Hills, Hyderabad.

Shift

Depending on rostering, some employees may have to work in any of the assigned shifts.

Compensation

The remuneration is up to INR 25K per month.

Initial Tenure

The tenure of the contract is co-terminus with availability of funding. The initial contract will be for 1 year. Annual performance appraisals, business needs, and availability of budgetary provisions will determine continuity of service, year on year.

Application Fee

No application fee will apply.

Application Process

All applications will be accepted online ONLY. Link to application form will be available under careers section of https://www.childprotection.org.in/careers/

Selection Process

Online Application -> Application Scrutiny -> Technical Assessments -> Personal Interview -> Reference Check -> Offer -> Joining. [Note: All steps up to Ref Check are eliminatory in nature. ICP reserves the right to make changes to the process where required].

Number of Position

1 (One)

Qualification

Any Graduate

Age

Should be less than 40 years of age as on date of application.

Gender

Any

Experience in Years

Should have not less than 4 years of overall experience or which not less than 2 years should have been as a Team Leader in voice/non voice process in Banking/ Insurance or similar process.

Candidates with Team Lead experience in the Dial 100 process shall be given preference.

Should have led a team size of not less than 10 people on shift basis. 

Skill Sets

1. Not less than 40 WPM @ 100% accuracies in Typing in English.
2. Knowledge of handling Call Centre Software.
3. Expertise in rostering, scheduling, call queue management, Training, recruiting of Process Executives etc.
4. Good Over the Phone Etiquettes.
5. Good interpersonal skills.
6. Good business communication and documentation skills.
7. Should be disciplined and professional so as to work in a police environment under tight timelines.
8. Proficiency in MS Excel Proficiency in MS Excel (Advanced level: Filters, Charts, Formulae, Conditional Formatting, Text to Columns etc., Pivots, Data Cleaning, Look Ups etc.)
9. MS PPT, Proficiency (Working with stock designs within Office 365)
10. 10.   Since the job involves analyzing CSAM content and categorization of the same so that Law Enforcement Agencies can take action, is often disturbing, only those who are willing to work understanding the nature of job need apply.

Languages

Since large number of staff are speakers of vernacular language, knowledge of Telugu is preferred.

Should be fluent in English (spoken and written) and should have working knowledge of Hindi.

Work Location

The team works out of the designated space on Road No 12, Banjara Hills, Hyderabad.

Compensation

The remuneration is up to INR 50K per month. Please note that the positions are on the payrolls of an International NGO partner and salary related discussions will be directly conducted by them.

Initial Tenure

The tenure of the contract is co-terminus with availability of funding. The initial contract will be for 1 year. Annual performance appraisals, business needs, and availability of budgetary provisions will determine continuity of service, year on year.

Application Fee

No application fee will apply.

Application Process

All applications will be accepted online ONLY. Link to application form will be available under careers section of https://www.childprotection.org.in/careers/

Selection Process

Online Application -> Application Scrutiny -> Technical Assessments -> Personal Interview -> Reference Check -> Offer -> Joining. [Note: All steps up to Ref Check are eliminatory in nature. ICP reserves the right to make changes to the process where required].

Number of Position

1 (One)

Qualification

Any Graduate

Age

Should be less than 40 years of age as on date of application.

Gender

Any

Experience in Years

• Should have not less than 4 years of overall experience or which not less than 2 years should have been as a Quality Associate in voice/non voice process in a reputable BPO.
• Candidates with Quality Associate or above experience Dial 100 process shall be given preference.
• Should have handles a team size of not less than 10 people. 
• Should be fluent with various Quality Parameters and should be in a position to implement those parameters

Skill Sets

1. Not less than 40 WPM @ 100% accuracies in Typing in English.
2. Expertise in Evaluating Calls and Process Notes as part of Quality Monitoring.
3. Good Over the Phone Etiquettes.
4. Good interpersonal skills.
5. Good business communication and documentation skills.
6. Should be disciplined and professional so as to work in a police environment under tight timelines.
7. Proficiency in MS Excel Proficiency in MS Excel (Basic level: Filters, Charts, Formulae, Conditional Formatting, Text to Columns etc.)
8. MS PPT, Proficiency (Working with stock designs within Office 365)
9. 9.        Since the job involves analyzing CSAM content and categorization of the same so that Law Enforcement Agencies can take action, is often disturbing, only those who are willing to work understanding the nature of job need apply.

Languages

Since large number of staff are speakers of vernacular language, knowledge of Telugu is preferred.

Should be fluent in English (spoken and written) and should have working knowledge of Hindi.

Work Location

The team works out of the designated space on Road No 12, Banjara Hills, Hyderabad.

Compensation

The remuneration is up to INR 40K per month. Please note that the positions are on the payrolls of an International NGO partner and salary related discussions will be directly conducted by them.

Initial Tenure

The tenure of the contract is co-terminus with availability of funding. The initial contract will be for 1 year. Annual performance appraisals, business needs, and availability of budgetary provisions will determine continuity of service, year on year.

Application Fee

No application fee will apply.

Application Process

All applications will be accepted online ONLY. Link to application form will be available under careers section of https://www.childprotection.org.in/careers/

Selection Process

Online Application -> Application Scrutiny -> Technical Assessments -> Personal Interview -> Reference Check -> Offer -> Joining. [Note: All steps up to Ref Check are eliminatory in nature. ICP reserves the right to make changes to the process where required].

Number of Position

2 (Two)

Qualification

Any Graduate with 2 years of experience in MIS function (and not Data Entry) with experience in collection and aggregation of large volume data from multiple stakeholders.

Since the job involves analyzing CSAM content and categorization of the same so that Law Enforcement Agencies can take action, is often disturbing, only those who are willing to work understanding the nature of job need apply.

Age

Should be less than 40 years as on date of application.

Gender

Any

Experience

1. Experience in Report Preparation in Excel
2. Experience in making PPTs using various Charts and Tables
3. Experience in supporting accounts team in claims and reimbursements Management etc.
4. Some experience in SQL query building will be an advantage.
5. Since the job has some exposure to CSAM content as part of operational training and other processes, this may be often disturbing, hence, only those who are willing to work understanding the nature of job need apply.

Skill Sets

1. Proficient in MS Excel
   1. Pivot Table
   2. Pivot Chart
   3. Text to Column
   4. Advanced Find and Replace
   5. HLookup
   6. V Look Up
   7. Data Cleaning
2. Web Forms
   1. Creating online forms for data collection, ex: google forms
   2. Understanding of various kinds of fields and their usages.
   3. Live reports generation through Google Sheets etc.
3. MS Word
   1. Mail Merge Function
4. Accounting
   1. Helping in passing of accounting entries in Tally or Focus
   2. Maintaining books of records, including month-wise year-wise payment vouchers, petty cash register, etc.
5. Office Basics
   1. Folder Management
   2. Version Management of important files
   3. Auto Back Up to cloud etc.
   4. Advanced search and find of files
6. Preparing periodic statements

Languages

Should be fluent in Telugu and Hindi.

Work Location

The team works out of the designated space on Road No 12, Banjara Hills, Hyderabad.

Compensation

The remuneration is up to INR 35K per month. Please note that the positions are on the payrolls of an International NGO partner and salary related discussions will be directly conducted by them.

Initial Tenure

The tenure of the contract is co-terminus with availability of funding. The initial contract will be for 1 year. Annual performance appraisals, business needs, and availability of budgetary provisions will determine continuity of service, year on year.

Application Fee

No application fee will apply.

Application Process

All applications will be accepted online ONLY. Link to application form will be available under careers section of https://www.childprotection.org.in/careers/

Selection Process

Online Application -> Application Scrutiny -> Technical Assessments -> Personal Interview -> Reference Check -> Offer -> Joining. [Note: All steps up to Ref Check are eliminatory in nature. ICP reserves the right to make changes to the process where required].

Number of Position

1 (One)

Qualification

BBA with 4 Years or MBA with 2 years of work experience in Entry Level Recruitment, Time and Attendance Management, with some exposure to Training function.

Age

Should be less than 40 years of age as on date of application.

Gender

Any

Experience

• Candidates with expertise in entry level, large volume recruitment and closing not less than 10 positions a month will be given preference.
• Exposure to the hiring of Call Centre professionals will be an advantage.
• Expertise in preparing source maps, cold calling, job board posting etc. is mandatory.
• Since the job involves some exposure to CSAM content as part of the nature of job, this may be often disturbing, hence, only those who are willing to work understanding the nature of job need apply.

• Skill Sets

• Candidate search methodologies
• Source Mapping
• Recruitment Plan and Calendar preparation
• Recruitment Partner Management
• Job Board Management
• JD Making
• CV Review Skills
• Branding and Social Media Basics
• Basic Knowledge of Performance Management, Training, Time, and Attendance etc.
• Expertise in planning and implementing Capacity Building initiatives for team members.
• Business Writing Skills with nil grammatical and syntactical issues.
• Database Management in MS Excel
• Basics of MS PPT

Languages

Should be fluent in Telugu and English. Knowledge of Hindi will be an advantage.

Work Location

The team works out of the designated space on Road No 12, Banjara Hills, Hyderabad.

Compensation

The remuneration is up to INR 35K per month. Please note that the positions are on the payrolls of an International NGO partner and salary related discussions will be directly conducted by them.

Initial Tenure

The tenure of the contract is co-terminus with availability of funding. The initial contract will be for 1 year. Annual performance appraisals, business needs, and availability of budgetary provisions will determine continuity of service, year on year.

Application Fee

No application fee will apply.

Application Process

All applications will be accepted online ONLY. Link to application form will be available under careers section of https://www.childprotection.org.in/careers/

Selection Process

Online Application -> Application Scrutiny -> Technical Assessments -> Personal Interview -> Reference Check -> Offer -> Joining. [Note: All steps up to Ref Check are eliminatory in nature. ICP reserves the right to make changes to the process where required].