Program Associate-Community Management

ABOUT iDreamCareer

iDreamCareer - iDC - is India’s most trusted Career Guidance brand. We are the Technical Partner to CBSE for Career Guidance, and were the first Career Guidance company to feature on Shark Tank India. Blue Spring is our AI-powered, human-delivered private school program, running in top schools across India. We also implement Path Shila, in partnership with CSR and other social impact bodies like the UN, for government school students across India. Millions of students have benefited from our structured guidance programs.

Role Overview

The Program Associate – Community Management will be responsible for planning and executing community engagement initiatives, coordinating university and industry interactions, supporting counsellor retention, driving business and ensuring a seamless experience throughout the counsellor journey.

Key Responsibilities

iDC One Adoption & Counsellor Enablement

• Drive the adoption and effective usage of iDC One among the counsellor community.
• Connect with counsellors to understand their requirements and demonstrate how iDC One can support their counselling practice.
• Guide counsellors in purchasing assessment codes and utilizing the platform effectively.
• Assist counsellors in creating and setting up their personalized iDC One websites and profiles.
• Provide ongoing support to resolve platform-related queries and encourage regular platform usage.
• Track adoption metrics and identify opportunities to improve counsellor engagement with iDC One through awareness campaigns, demos, and follow-ups.

Community Engagement

• Plan and execute monthly engagement activities, including webinars, panel discussions, networking events, and community meetups.
• Build meaningful relationships with counsellors and encourage active participation within the community.
• Monitor community engagement metrics and recommend strategies to improve participation and satisfaction.
• Moderate online community platforms and facilitate discussions.

Learning & Upskilling

• Coordinate webinars, masterclasses, and expert-led sessions on career guidance, higher education, and emerging careers.
• Identify learning needs through counsellor feedback and curate relevant professional development opportunities.
• Work with internal and external subject matter experts to deliver high-quality learning experiences.

University & Industry Engagement

• Coordinate university visits, campus immersion programs, and institutional partnerships for counsellors.
• Liaise with universities and industry partners to organize interactions that enhance counsellors’ knowledge of higher education and career pathways.
• Support planning and logistics for on-ground visits and networking opportunities.

Counsellor Success & Retention

• Drive initiatives to improve counsellor engagement, satisfaction, and long-term retention.
• Develop recognition programs, community campaigns, and member appreciation initiatives.
• Gather feedback from counsellors and recommend improvements to community offerings.
• Track counsellor participation, certifications, and engagement trends.

Program Coordination

• Manage end-to-end execution of community programs, including registrations, communication, scheduling, and follow-ups.
• Maintain accurate records, reports, and dashboards related to community activities.
• Coordinate with cross-functional teams to ensure seamless program delivery.

Communications

• Draft community announcements, newsletters, event communications, and engagement campaigns.
• Support the creation of community content, success stories, and resource-sharing initiatives.
• Ensure timely communication regarding events, opportunities, and updates.

Qualifications

• Bachelor's degree in Education, Psychology, Business Administration, Communications, or a related field.
• Master's degree is preferred.

Experience

• 2-5 years of experience in community management, program coordination, training operations, customer success, education, or EdTech.
• Experience organizing events, webinars, or learning programs is preferred.

Skills Required

• Strong communication and interpersonal skills.
• Excellent coordination and stakeholder management abilities.
• Strong event planning and execution skills.
• Proficiency in Microsoft Office, Google Workspace, and online collaboration tools.
• Familiarity with CRM and Learning Management Systems (LMS) is an advantage.
• Ability to manage multiple projects simultaneously with attention to detail.
• Willingness to travel for university visits and community events.

For more information, please check the link: Program Associate-Community Management

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