Program Manager, SR Ops, Sustainability, GPO

About Amazon

Founded by Jeff Bezos in 1994, Amazon is a massive multinational technology company known globally for e-commerce and cloud computing. Originally starting as an online bookstore, it has since become the world's largest online retailer, while its subsidiary, Amazon Web Services (AWS), leads the global cloud infrastructure

Key job responsibilities

• Lead disaster relief operations and incident command for activations across the Asia Pacific (APAC) region
• Manage pre-positioning hubs in the region, including inventory systems, vendor coordination, and logistics partnerships
• Define and iterate on regional in-kind product donation strategy and delivery mechanisms
• Influence global hub strategy using regional data and operational experience
• Coordinate across procurement, transportation, and logistics partners to drive operational efficiencies
• Enhance playbooks and operational excellence standards across all regional offerings
• Manage stakeholder relationships across internal teams and external partners during activations

Key job responsibilities

• Work across GPO, collaborating with external partners (Audit companies) and internal business partners, such as Operations, WW SR and Sustainability, Legal and Risk Management to identify and assess regulatory and human rights compliance risks as it relates to our supplier baseline
• Review new and existing suppliers (legacy) ensuring that they meet Human Rights compliance, safety, terms of service standards, investigate suspicious suppliers / driver activity and behaviors that could pose a risk to Amazon, our customers, or others
• Drive cross-functional assessments of risks and controls to align to company strategy and risk appetite. Be able to assess the real situation sometimes with limited information in hand in order to make an independent decision about the suppliers’ integrity and compliance standards
• Be responsible for site-level/ supplier remediation of high-severity issues identified in assessments, or external sources (i.e., whistle-blower, media alerts, worker voice)
• Assist with creation of investigation plans to determine root cause, and leads the remediation efforts with CSR while maintaining communication with leadership and impacted stakeholders
• Coordinate and plan remediation activities for suppliers in case of high-risk findings
• Handle day-to-day issues (constantly thinking about how to invent and simplify to improve)

Basic Qualifications

• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
• Experience in project management
• Experience with data analysis and basic Excel skills
• Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
• Knowledge of procurement and source to pay processes and solutions or equivalent experience
• Business communication skill in English and Hindi
• 5+ years of industry work experience
• Experience in Audit, Risk and/or Compliance experience preferably in operations, transportation, logistics industry.

Preferred Qualifications

• MS degree, or master’s degree
• Experience in Environmental, Social & Governance (ESG) Law
• Experience managing internal stakeholder relationships and working successfully across organizations and different cultures to deliver results requiring collaboration and coordination with multiple teams
• Experience working in risk mitigation, compliance function, internal controls, legal, Human Rights compliance, labor employment, transportation or supply chain experience

For more information, please check the link: Program Manager, SR Ops, Sustainability, GPO

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