Sr. Associate- Platform

Sr. Associate- Platform

Location: Ahmedabad, Gujarat

CTC: INR 4.2 - 6.24 LPA (Depending on experience and skills)

About Us:

ScholarsBox is a pioneering social impact platform focused on broadening access to education by facilitating scholarships funded through Corporate Social Responsibility (CSR) initiatives. We collaborate with leading corporations, NGOs, and educational institutions to design and deliver scholarship programs that create lasting, positive change for individuals and communities. Our mission is to drive educational equity and empower future leaders by bridging financial gaps and expanding opportunities for learning and growth.

About the Role:

As a Senior Associate in Platforms, you will play a pivotal role in ensuring seamless platform operations by managing data, enhancing client experiences, and contributing to platform optimization. You will also support cross-functional collaboration to align platform activities with ScholarsBox's mission of enabling educational equity.

Responsibilities:

• Data Management:
  • Regularly update and maintain data on the ScholarsBox platform.

• Ensure accuracy and completeness of information related to scholars, institutes, and other relevant data points.
• Complete and entire management of scholarships as well as students of all the scholarships.
• Implement and optimize processes for data collection, validation, and reporting.
• Client Handling on platform:
  • Serve as a primary point of contact for clients using the platform.
  • Address client inquiries, troubleshoot issues, and provide prompt and effective solutions.
  • Build and maintain positive relationships with clients to enhance their experience on the platform.
• Platform Optimization:
  • Collaborate with the technical team to identify opportunities for platform improvement.
  • Provide insights and feedback based on user interactions to enhance user experience.
• Training and Onboarding:
  • Conduct training sessions for clients to familiarize them with platform features and functionalities.
  • Facilitate the onboarding process for new clients, ensuring a smooth transition onto the platform.
• Documentation:
  • Create and update documentation related to platform usage, guidelines, and best practices.
  • Communicate changes and updates to clients through clear and concise documentation.
• Data Analysis:

• Analyze platform usage data to identify trends, user preferences, and areas for improvement.
• Provide actionable insights to drive data-driven decision-making.
• Monitor data quality and consistency, ensuring the integrity of reports and analyses.
• Develop and maintain dashboards and visual reports to provide actionable insights to leadership and stakeholders.
• Collaboration:
  • Work closely with cross-functional teams, including research, communication, and technical teams, to align platform activities with organizational goals.
• Feedback and Improvement:
  • Gather feedback from participants and stakeholders to assess program effectiveness.
  • Collaborate with internal teams to implement improvements based on feedback and changing needs.

Qualifications:

• Bachelor’s degree in Data Analytics
• 3-5 Years of experience in data management and client handling.
• Client-Focused Skills:
  • Exceptional communication and interpersonal skills to manage diverse stakeholders.
  • Ability to handle client concerns tactfully and resolve issues efficiently.

• Analytical and Problem-Solving Skills:
• Strong ability to analyse data and generate actionable insights.
• Detail-oriented with a commitment to accuracy and process improvements.
• Organizational and Collaborative Skills:
  • Proven ability to manage multiple tasks and deadlines in a fast-paced environment.
  • Collaborative mindset to work effectively across departments.
• Innovation and Creativity:
  • Proactive approach to identifying and implementing new solutions.
  • Creative problem-solver with a results-driven mindset.
• Other:
  • Demonstrated passion for education and social impact.
  • Ability to conduct engaging training sessions and create user-friendly documentation.

Benefits:

• Competitive salary and benefits package
• Opportunity to work for a mission-driven organization with a positive social impact
• Dynamic and collaborative work environment
• Chance to make a real difference in the lives of students

Please submit your resume and cover letter with the subject-line ‘Sr. Associate- Platform at career@scholarsbox.in with the following details in the email body:

-Current Location

-Preferred Location

-Current CTC

-Expected CTC

-Notice period

Note: Only shortlisted candidates will be contacted for further discussion.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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