Team Leader, Individual FR

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About the Organization

Every child needs someone who’s on their side – someone who cares about what happens to them and works to ensure their highest good. ChildFund is a global community of people who care about children and take action to help them live at their fullest potential at every stage of their lives.

We are people who believe that we all have a lot more in common than we think. That every child – like every person – is of equal worth and value, indispensable. And that each of us has a part to do.

Job Description

The Team Leader for Face-to-Face Fundraising/Tele-calling will focus on capacitating fundraisers to recruit quality donors, especially Monthly Givers, for ChildFund India. They will lead efforts to engage potential donors, explaining the importance of regular contributions. By inspiring donors to commit to monthly giving, the team leader will ensure steady support for the organization's mission. They will guide and support the fundraising team in effectively communicating with donors by driving growth in Monthly Givers.

Job Responsibilities

• Be responsible for achieving the team’s daily/ weekly targets, in accordance with agreed Key Performance indicators (KPIs). This includes setting targets for individual team members and managing their performance with the support of the Officer - Resource Mobilization, and also achieving personal fundraising targets.
• Implement the individual regular giving fundraising strategy in conjunction with the Officer - Resource Mobilization.
• Maintain an understanding of ChildFund’ s programs, campaigns and causes, to be able to talk convincingly to potential supporters about the organization’s work and ensure team members do the same.
• Monitor the individual fund raisers day-to day performance, give feedback and provide motivational reinforcement to achieve the target.
• Reporting to the Officer - Resource Mobilization on a daily/weekly and monthly basis with the progress on agreed targets.
• Prioritizing the retention of F2F/ Tele Calling fundraisers by developing their skills and highlighting opportunities for career progression within ChildFund India.
• Facilitate the orientation of new members joining the team and continue training them on the job.
• Work closely with the HR department to ensure the right number of fundraisers in the team.
• Keep the team motivated and create a positive team environment to grow supporter base.
• Develop and apply innovative training concepts, methodologies and strategies for F2F/Tele Calling Fundraising.
• Ensure that Fundraisers deliver accurate messaging about the organization and its fundraising products/asks while in the field.
• Develop capacity building program to address gaps in individual fundraising team, conduct training and assistance needs and provide mentorship, technical assistance, program knowledge to the Fundraisers.
• Any other duties and responsibilities as assigned by the Line Manager.

Education Qualification/Required Skills & Experience

• Graduate with minimum 3 years of fundraising/sales experience with exposure of handling a team with demonstrable track record is preferred.
• Excellent Communication Skill in English, both verbal and written.
• Prior knowledge and experience of individual acquisition or marketing.
• Result driven, high performance oriented to reach ambitious growth
• Flexibility/adaptability in-terms of hours of availability and the ability to handle the work pressure.
• Should be a good team player.
• Should be comfortable working on field.

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