Technical Officer (Service Delivery Management)

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About the Organization

Founded in 1948, WHO is the United Nations agency that connects nations, partners and people to promote health, keep the world safe and serve the vulnerable – so everyone, everywhere can attain the highest level of health.

WHO leads global efforts to expand universal health coverage. We direct and coordinate the world’s response to health emergencies. And we promote healthier lives – from pregnancy care through old age. Our Triple Billion targets outline an ambitious plan for the world to achieve good health for all using science-based policies and programmes.

Job Description/Responsibilities

Under the overall guidance of the Director, Department of UHC/Health Systems and the direct supervision of the Coordinator - Integrated Health Services, Department of UHC/Health Systems the incumbent will carry out the following duties:

• Collaborate with technical departments and units within UHC/health systems and beyond to ensure integration of various public health programmes in the implementation of SE Asia Regional Strategy on PHC, aligned with other regional strategic frameworks;
• Coordinate the design of frameworks and guidelines for the Member States and their institutions through preparation of technical reports, discussion papers and technical studies based on research and analytical work in the area of integrated primary and hospital care services and facilitate effective dissemination;
• Provide technical support to Member States and coordinate with partners to strengthen their capacity to design and implement healthcare delivery services and management, ensuring quality and safe continuum of care across levels, including on investment for health service infrastructure, health facility management;
• Coordinate and facilitate evidence generation through technical assistance to Member States, in measuring and monitoring progress and performance of health service provision for equitable and people-centred integrated quality care with emphasis on primary health care;
• Be the focal point in fostering collaboration across programmes, sectors and all partners, NGOs IGOs on initiatives and activities related to the organization, management and delivery of hospitalcare services, as well as of health services management in general;
• Provide policy advice to Member States in the development and/or adaptation of their national health policies, strategies and plans in support of the implementation of hospital care services and management, as well as of health services management in general;
• Contribute to development and dissemination of norms, standards, guidelines, tools and new technologies for the advancement of hospital care services and management, as well as of health services management in general;
• Support the process of monitoring and evaluating the performance of hospitals that are well integrated with the rest of the health care delivery system and social services;
• Support knowledge management, action-learning cycles, and implementation research on hospital care services and management, as well as of health services management in general;
• Collaborate in the development of communities of practice, alliances and networks in support of hospital care services and management, as well as health services management in general, including the development of a Web-based platform on people-centred and integrated health services;
• Any other related task of the department assigned by the supervisors; and
• Submit an end of assignment report (mandatory)

Education Qualification/Required Skills & Experience

• Essential: University degree in Medicine, health services management, hospital administration orrelated health sciences
• Desirable: Post graduate degree in public health or public healthmanagement.

Experience

• Essential: At least five years of experience in healthcarefacility management, and health services organization in low- and middle-incomecountries. Demonstrated exposure at international level.
• Desirable: Experience in quality improvement programmes, healthsystem management, hospital organization, management and integrated delivery atfacility and district levels. Relevant work experience in WHO or in the UN system would be an asset.

Skills

• Strong analytical, planning and operational skills.Knowledge and skills in data collection and developing publications. Good interpersonal skills.Good project management skills and ability to manage multiple tasks incomplex organizational environment.

WHO Competencies

• Teamwork
• Respecting and promoting individual and cultural differences
• Communication
• Creating an empowering and motivating environment
• Ensuring the effective use of resources

Use of Language Skills

• Essential: Expert knowledge of English.
• Desirable: Expert knowledge of English.

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