Monitoring, Evaluation and Learning Manager

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About the Organization

The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry, and society thrive. Representing mobile operators and organisations across the mobile ecosystem and adjacent industries, the GSMA delivers for its members across three broad pillars: Industry Services and Solutions, Connectivity for Good, and Outreach.

Job Description

The MEL Manager will play a central role in shaping how we understand, measure, and amplify the impact of digital solutions for underserved communities. In this dynamic role, the MEL Manager will lead the MEL strategy for our Digital Inclusion programme and contribute to M4D’s broader MEL vision. Working closely with the Director of MEL, this role will help drive cross-programme learning, ensuring our evidence and insights inform decision-making and programme design at all levels. 

The MEL Manager will collaborate with the Digital Inclusion team to strengthen existing MEL efforts, design innovative approaches to measuring impact, and deliver high-quality evidence that drives results. From overseeing impact assessments and outcome mapping to shaping our learning agenda and extracting actionable insights, this role will be instrumental in enhancing how we demonstrate and grow our impact. 

The Manager will work closely with the Digital Inclusion programme team to support existing MEL activities, and to take these to a new level, ensuring the robust evidence and learning. The Manager will also oversee key MEL initiatives, including impact assessments, learning agenda development, outcome mapping, and insights, contributing to M4D’s overall impact and learning goals. 

Education Qualification/Required Skills & Experience

You will bring a strong foundation in research and a passion for using digital technologies to advance development outcomes. You will thrive in a diverse team dedicated to empowering people via mobile and emerging technology, and bring many of the following: 

• Excellent analytical skills, such as the ability to define research questions, devise analytical frameworks, analyse data and extract insights.  
• Strong command over qualitative research methodologies. Knowledge and experience of quantitative research methodologies is desirable. 
• An understanding of the mobile industry and the international development sector, including a genuine interest in the commercial and social benefits presented by the adoption of mobile and emerging technologies in low-and-middle income countries. 
• Demonstrated ability to plan and manage research projects, driving them through to completion with minimal guidance from your managers.
• Prior experience of managing externally commissioned research projects from end-to-end is desirable. 
• Demonstrated experience establishing and managing productive work relationships, at all levels, including C-level.
• Fluent and compelling written and oral communications skills in English, including an ability to articulate complex issues in plain language. Knowledge of a second language (e.g. French) would be a plus. 
• A track record of delivering results both through individual contribution and through teams. 
• A proactive approach and a willingness to make suggestions and test new ideas.

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