Support/Onboarding Manager

Follow us@ngobox

About the Organization

Digital India Corporation (DIC) leads and guides in realizing the vision, objectives and goals of the Digital India program. It provides the strategic support to Ministries/Departments of Centre/States for carrying forward the mission of Digital India by way of Capacity Building for e-Governance projects, promoting best practices, encouraging Public-Private Partnerships (PPP), nurturing innovation and technology in various domains.

Job Description

We are seeking a dynamic and skilled Support/Onboarding Manager to ensure the seamless integration of products and services across various government settings and departments. Working with CEO-DIBD, you must have a proven track record of successfully managing complex projects, particularly within government environments. This role involves coordinating onboarding activities, communicating government policies, and enhancing Indian language content online. The ideal candidate will possess strong leadership, analytical, and communication skills to manage project lifecycles and stakeholder relationships effectively.

Job Responsibilities

• Support and work with various departments and agencies for the on boarding exercise of a product.
• Coordinate with various departments and the internal product team for various on-boarding activities.
• Experience of building and managing stakeholder networks
• Communicate Government policies to other departments for the on-boarding exercise.
• Help in increasing the content in Indian languages on the Internet substantially in the domains of public interest, particularly, science & technology, education, healthcare, governance, and law & justice.
• Periodical evaluation and assessment of project systems and update decision makers and Dashboard based monitoring and coordination.
• Create presentations, business papers, white papers, proposals, manuals, and communications.
• Properly escalate unresolved issues to appropriate internal teams for timely resolutions.
• Prioritize and manage several open issues at one time.
• Formulates strategies and methods for on boarding.
• Achieve monthly onboarding target.
• Letter Correspondences, Grievance Management
• Responsible for development and floating of RFPs and agency onboarding.
• API development and integration of available for Bhashini platform.
• Responsible for cloud infrastructure and Management.
• Responsible for Capacity building activities, startup engagement for Challenge rounds/Hackathons, Ministry and state engagements.

Education Qualification/Required Skills & Experience

• A Full time B.S./B.Tech. /B.E. or equivalent degree
• MBA/PGDM (preferrable).
• Minimum 5 Years of experience in IT/Software/ Management domain.
• Hands on experience on project management tools & technologies including open sources will be added advantage.
• Experience of working for a government set up/ project is desirable
• Ability to research a topic and prepare reports and presentations. 
• Strong interpersonal and teamwork skills. 
• Strong analytical and problem-solving skills. 
• Strong command over writing and oral communication skills.
• Exposure in any one of the activities like Technical RFP preparation, managing software development and testing, API integration, holding challenge rounds, website localization, producing graphics/multimedia/creatives design for wider communication in the area of Natural Language Processing and AI.
• Exposure in executive roles to diverse management techniques and capacity building.
• Formal educational qualifications and experience may be relaxed for exceptional candidates.

Candidates selected in this interview could be considered for other vacant positions at DIBD requiring similar skill sets and at appropriate level.

For more information please check the Link

Join us for the 12th Edition of India CSR & ESG Summit 2025 | Register Now

Tags Jobs in Delhi Jobs in New Delhi Jobs in Noida Jobs in Technology