IT Support Executive

IT Support Executive

Organization: Piramal Foundation – Social Sector
Department: IT
Locations: Ahmedabad – 1 Position | Mumbai – 1 Position
Experience: 2–3 Years
Engagement: Consultancy position valid till 31 March 2027
Maximum Package: ₹4.8 LPA
Reporting To: Manager – IT

Purpose of the Role

The IT Program Leader / IT Support Executive will be responsible for providing end-user IT support, maintaining IT infrastructure and devices, supporting enterprise applications, and ensuring smooth day-to-day IT operations across the project.

The role will work closely with the IT Manager to:

• Deliver timely technical support.
• Maintain IT assets.
• Manage user requests.
• Ensure adherence to IT service standards and SLAs.

Key Stakeholders

External: Vendors/partners, clients
Internal: IT Manager, end users, Big Bet employees, departments and associates.

Essential Qualifications

• Any Graduate, preferably a Bachelor’s degree in Computer Science or Information Technology.
• 2–3 years of work experience.
• Proven work experience in IT Support/Desktop Support.

Preferred Key Skills

• Desktop, laptop, tablet and mobile device support.
• Windows Operating Systems administration.
• Basic Linux administration.
• Microsoft 365 support.
• Network troubleshooting and connectivity management.
• Active Directory (MS Entra) user management.
• Hardware installation and maintenance.
• IT asset management.
• Backup and recovery procedures.
• ITSM tools such as Jira, ServiceNow and Freshdesk.
• Remote support tools.
• Documentation and reporting skills.
• Vendor coordination.
• Good communication and customer service skills.

Essential Experience

• Experience in desktop support, end-user computing and troubleshooting.
• Installation and configuration of operating systems and software applications.
• Knowledge of computer hardware systems, peripherals and mobile devices.
• Troubleshooting network, internet, VPN and connectivity issues.
• Experience supporting Microsoft Office and Microsoft 365 environments.
• Coordination with vendors for hardware and software-related issues.
• Maintaining IT inventory and asset records.
• Knowledge of backup procedures and endpoint security.
• Experience in incident and service request management.
• Good analytical, troubleshooting and problem-solving skills.
• Ability to travel and provide on-site support when required.
• Good verbal and written communication skills.
• Ability to read, write and speak Hindi and English.

Competencies

• Fluent communication and ability to articulate requirements.
• Strong troubleshooting capability for IT-related issues.
• Ability to select appropriate vendors that can deliver required solutions within budget, timeline and prescribed quality.

Core Values & Expectations

Knowledge

• Demonstrate sound technical knowledge of desktop systems, operating systems, networking and enterprise applications.
• Stay updated with new technologies and support practices.
• Continuously improve technical skills and certifications.

Action

• Take ownership of incidents and service requests until closure.
• Proactively identify and resolve recurring issues.
• Ensure timely execution of assigned activities and projects.

Care

• Provide responsive and courteous support to users.
• Maintain professionalism and confidentiality while handling organizational data.
• Support team collaboration and knowledge sharing.

Impact

• Contribute to uninterrupted IT operations and user productivity.
• Improve service quality through effective issue resolution and documentation.
• Support organizational objectives through reliable IT services.

Key Roles & Responsibilities

End User Support

• Respond to user support requests through calls, emails, tickets and walk-ins.
• Diagnose and resolve hardware, software, operating system and application-related issues.
• Provide remote and on-site technical support.
• Ensure timely closure of incidents and service requests according to defined SLAs.

Desktop & Device Management

• Install, configure, maintain and troubleshoot desktops, laptops, tablets, printers, scanners and mobile devices.
• Perform operating system installations, upgrades and patch deployments.
• Manage endpoint security and antivirus solutions.
• Maintain device inventory and asset tracking records.

Microsoft 365 & Application Support

• Support Microsoft 365 users.
• Assist users with Outlook, Teams, OneDrive, SharePoint and Office applications.
• Support enterprise applications and coordinate with software vendors for issue resolution.
• Assist in user account management and access provisioning.

Network & Infrastructure Support

• Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP and internet connectivity issues.
• Support installation and maintenance of network devices.
• Escalate critical infrastructure issues to the IT Manager.

Service Delivery & Operations

• Support incident management, change management and deployment activities.
• Participate in problem management and root-cause analysis exercises.
• Ensure business users receive high-quality IT services.
• Assist in implementing new IT solutions and project initiatives.

Additional Responsibilities

• Work independently and collaboratively within the IT team.
• Be available for occasional evening, weekend or emergency support requirements.
• Perform other IT-related responsibilities assigned by the IT Manager.

Application Process

Interested candidates should share their profile at:

Email: Deepti.Sood@piramalswasthya.org
Subject Line: IT executive – Location

This is a consultancy position valid till 31 March 2027, with a maximum package of ₹4.8 LPA.

Office Addresses

Mumbai – Piramal Foundation
2nd Floor, Piramal Ananta,
Piramal Agastya Corporate Park,
LBS Marg, Kurla West,
Mumbai – 400070

Ahmedabad – Piramal Water Private Limited / Kaivalya Education
7th Floor, Office No. 710, Shilp Zaveri Building,
Shyamal Cross Roads,
Ahmedabad, Gujarat – 380051

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