Regional Knowledge Management and Information Technology Manager

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About the Organization

CIMMYT is a cutting edge, non-profit, international organization dedicated to solving tomorrow's problems today. It is entrusted with fostering improved quantity, quality, and dependability of production systems and basic cereals such as maize, wheat, triticale, sorghum, millets, and associated crops through applied agricultural science, particularly in the Global South, through building strong partnerships. This combination enhances the livelihood trajectories and resilience of millions of resource-poor farmers, while working towards a more productive, inclusive, and resilient agrifood system within planetary boundaries.

Job Description

This position will support the Regional Director and Management by providing strategic leadership, aligning country/ regional activities with institutional goals, facilitating coordination between HQ and country/regional offices, and making localized decisions to address specific challenges and opportunities. Oversight, monitoring/ assurance and compliance are essential aspects of this function.

Functional direction will be provided by KMIT HQ through regular communication, including clearly defined objectives, periodic progress reviews, and guidance on priorities and best practices. This will be delivered via scheduled meetings, feedback sessions, and shared resources to ensure alignment with organizational standards.

Collaborate closely with other Regional Managers and focal points of the Operations Chapter to ensure the seamless adaptation and implementation of policies, procedures, and new system architecture (e.g., ERP and contract systems), focusing on process improvement while maintaining business continuity during the transition.

This position will report directly to the Regional Director and work closely with various functional leads at HQ to ensure alignment and consistent support to country offices. Regular updates and ad-hoc reports will be expected to inform regional leadership of key developments, challenges, and progress. This KMIT staff will work in a network of experts to guarantee high quality service provision across CIMMYT’s Regional Offices and Stations.

This position will be based in New Delhi, India.

Job Responsibilities:

• Monitor the daily progress of projects.
• Provide detailed updates to project managers or other stakeholders.
• Ensure team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limits.
• Organize reports, invoices, contracts, and other financial files for easy access.
• Plan meetings and organizing project logistics.
• Contribute to the strategy and planning of the Department.
• Oversight and monitor IT and Knowledge Management operations, quality assurance, data security, technical support, etc.
• Liaise with country offices on project management, resource allocation, etc., under the technical guidance of Knowledge Management and Information Technology management representatives, who are also in charge of directly managing the KMIT staff in the country offices, according to the agreements with the Regional Knowledge Management and Information Technology Manager.
• Contribute to policy implementation, regulatory adherence, audit and review, etc.
• Provide training and support to country office staff and key users (e.g., new systems, policies, and procedures).
• Report to HQ on IT and Knowledge Management performance, issues, country/ regional initiatives, etc.

Education Qualification/Required Skills & Experience

• Bachelor's Degree or Engineering in Computer Systems or Information Technology, Digital Transformation Engineering, Technology Engineering, Business Management, or a related filed.
• At least 5 years of experience in IT or IT-based Knowledge Management Project Management or Project Coordination.
• Relevant certifications in the area of Project Management or Project Coordination applied to the areas of Information Technology and/or IT-based Knowledge Management.
• Experience in diagnosing and resolving escalated problems in response to users reported incidents.
• Experience in monitoring and troubleshooting network connectivity and resolving network problems.
• Familiarity with the following:
• Institutional Information Technology and/or Knowledge Management policies and procedures.
• Microsoft Office productivity software is also expected.
• Hardware and software installation, configuration, and troubleshooting
• Excellent verbal and written communication skills in English,
• The selected candidate must exhibit the following competencies: Communication, Client Orientation, Critical Thinking, Negotiation and Conflict Resolution.

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