Assistant Manager, Isaac Centre for Public Policy (ICPP)

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About the Organization

Ashoka University -India’s premier interdisciplinary teaching and research university. An institution that has become a beacon of academic excellence in less than 10 years since its inception. At Ashoka, we encourage you to embrace the new, push the boundaries for continuous learning, and adapt to a world of constant change. Because we believe that each Ashokan is capable of becoming a thought leader.

Job Responsibilities

The Assistant Manager will be essential to ensure the smooth functioning of the ICPP office in Okhla. Key responsibilities include:

Front Desk & Reception Management

• Greet and assist visitors, maintaining a welcoming, professional reception area.
• Manage incoming phone calls, transfer calls, and record messages.
• Coordinate meeting schedules and guide visitors to designated meeting rooms.

Administrative Support

• Coordinate incoming and outgoing mail, courier services, and deliveries.
• Keep track of office inventory and ensure timely procurement of supplies.
• Maintain documentation and filing systems for records and correspondence.

Office Operations Coordination

• Oversee the daily operations of the centre, ensuring smooth and efficient functioning.
• Collaborate with facilities and vendors to address routine maintenance needs.
• Monitor inventory, supplies, and equipment, coordinating with vendors as needed
• Liaise with vendors, suppliers, and service providers for resource management and procurement.
• Monitor office equipment (photocopiers, etc.) to ensure functionality.
• Manage operational logistics including facility upkeep, IT, housekeeping, and security.
• Report operational issues promptly and propose solutions or improvements.

Human Resources Assistance

• Support basic HR tasks, such as coordinations.
• Manage budgets, financial reports, and cost control strategies.
• Help maintain attendance records and coordinate employee documentation when required.
• Prepare periodic reports on centre performance, staff productivity, and customer feedback.
• Recruit, train, and supervise staff, ensuring continuous development and performance management.

Visitor & Event Coordination

• Provide logistical support for ICPP-hosted meetings, workshops, or events.
• Ensure the reception area reflects ICPP’s professional image during events and external engagements.

Office Security and Timing

• Manage office opening and closing timings of the office and that the premises are secure at all times.
• Monitor and maintain the overall safety and security of the office.
• Coordinate with security personnel to monitor and maintain the overall safety and security of the office.

Continuous Improvement

• Monitor and improve operational systems, processes, and best practices.
• Ensure the facility is clean, well-maintained, and compliant with health and safety regulations.
• Maintain compliance with academic, administrative, and safety standards as per institutional policies and regulatory bodies.

Education Qualification/Required Skills & Experience

• B Bachelor's degree in Business Administration, or related field (Master’s preferred).
• 4-6 years of experience in operations or administrative roles, preferably in an educational setup.
• Ability to work in a dynamic, student-focused environment.

Skills Required:

• Communication: Excellent verbal and written communication skills, with the ability to interact confidently and courteously.
• Organizational Skills: Strong attention to detail, adept at managing multiple tasks, and maintaining accurate records.
• Problem-Solving: Proactive approach to identifying and resolving reception or administrative challenges.
• Interpersonal Skills: Professional and friendly demeanor to handle diverse visitors and stakeholders.
• Time Management: Ability to prioritize tasks effectively to meet deadlines.
• Multitasking: Comfortable juggling day-to-day reception duties with other administrative responsibilities.
• Computer Literacy: Proficiency in MS Office .
• Knowledge of Policies & Procedures: Understanding of standard office protocols and compliance practices.

For more information please check the Link

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