Program Manager - Operations Projects

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About the Organization

At Oxford University Press, we know that the work we do today will shape human knowledge and learning tomorrow. And through our centuries-old history, this role has never been as complex as it is today. We all have access to more information than ever. What do we do with it? The needs of learners evolve daily. How do we adapt? These are the questions we spend our time on at Oxford University Press.

Job Description

This is an exciting opportunity to join the Operations team at a strategic level, driving high-impact programs that shape the future of supply chain and operations management. As part of a dynamic and growth-oriented division, you’ll work closely with senior leadership and cross-functional teams to implement innovative solutions that enhance productivity and operational efficiency. This role aligns with our mission to deliver excellence through continuous improvement and customer-centric strategies.

Job Responsibilities

As a Program Manager, you will:

• Lead the end-to-end execution of strategic operations and supply chain projects.
• Identify gaps across Ops sub-functions and define project scopes in collaboration with internal and external stakeholders.
• Establish and maintain project management standards and best practices.
• Support the Director of Operations in evaluating long-term strategies for manufacturing, sourcing, logistics, and customer service automation.
• Form and mentor cross-functional project teams from within operations (Customer Service, Manufacturing, Inventory Planning, Supply Chain).
• Ensure timely, budget-conscious, and high-quality project delivery.
• Track progress, manage risks, and provide regular updates to stakeholders and global teams.
• Offer training and development opportunities to functional leaders.
• Implement feedback loops and continuous improvement practices.

Education Qualification/Required Skills & Experience

• B.E./B.Tech from a Tier 1 or Tier 2 college.
• MBA from a Tier 1 or Tier 2 institute (e.g., IIM, ISB, NITIE, SIOM Nasik, SP Jain).
• 7–10 years of program management experience in:
• E-commerce, Quick Commerce, Retail, FMCG, Consumer Internet, or
• Supply Chain/Management Consulting (e.g., Redseer, Miebach, BCG).
• Strong knowledge of warehouse design, layout optimization, and quality standards.
• Proficiency in project management tools (CPM, PERT, Primavera, MS Project).
• Advanced skills in MS Office (Excel, PowerPoint, Visio, Macros, MS Projects, Llamasoft).
• Experience with WMS/ERP systems, preferably SAP.
• Strong analytical, presentation, and number-crunching skills.
• Ability to manage warehousing teams and 3PL providers.
• Customer-centric mindset, self-motivated, and adaptable.

Desirable Criteria

• Experience in Lean organizations.
• Exposure to global supply chain practices.

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