Growth and Innovation Manager, Jeevika Urban Livelihoods

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About the Organization

Envision a world where every institution is accountable and each individual leads a life of choice in personal, economic and political spheres.

Advance social change through public policy. Our work in education, livelihood, governance and policy training promotes choice and accountability across private and public sectors. To translate policy into practice, we engage with policy and opinion leaders through research, projects and policy training.

Job Description

Are you ready to shape the future of urban livelihoods and digital empowerment? The Manager for Jeevika Mobile App Operations will lead a cutting-edge social enterprise that is transforming the lives of millions of street vendors across India. In this dynamic role, you’ll be at the forefront of driving innovative solutions that blend technology, social change, and entrepreneurial thinking. You’ll lead the transition of the Jeevika App from a project into a thriving independent digital platform, and play a key role in scaling it across 8 cities, impacting over 150,000 street vendors.

This is not just a job; it’s an opportunity to create a massive social impact while building a business that supports financial independence and sustainability. If you’re passionate about driving change, leading tech-enabled innovation, and pioneering a social enterprise, this is your chance to be part of a truly transformative journey.

Job Responsibilities

Strategic Leadership and Enterprise Development

• Lead the transition of the Jeevika Mobile App from a project to a self-sustaining digital enterprise.
• Design and implement a business and investor plan to position Jeevika as a leading digital platform for urban livelihoods.
• Develop and execute strategies that not only scale the app but ensure it creates lasting social impact.

Operations, Growth, and Digital Engagement

• Set and achieve ambitious growth targets, expanding to 8 cities and onboarding 150,000 vendors by the end of 12 months.
• Spearhead vendor onboarding campaigns, driving digital inclusion and user engagement with the app.
• Create and optimize tech-driven operations that ensure high onboarding success rates, user retention, and seamless service delivery.

Product and Technology Oversight

• Be the product champion – work directly with developers to shape and roll out innovative features that keep the app user-friendly and tech-ready for rapid scaling.
• Ensure that the app continues to meet the evolving needs of street vendors, adding features such as multilingual support, financial tools, and grievance mechanisms.
• Utilize user feedback, analytics, and tech advancements to continuously improve the product.

Team Leadership and Innovation Culture

• Lead a passionate team of researchers, field coordinators, and product developers, empowering them to innovate and drive the project forward.
• Create a culture of entrepreneurial thinking within your team, encouraging new ideas, problem-solving, and cross-functional collaboration.
• Align your team’s efforts with vendor associations, local authorities, and ministries to build strong, sustainable partnerships.

Stakeholder Engagement and Ecosystem Building

• Build strong relationships with municipal bodies, NGOs, digital inclusion networks, and legal aid organizations to expand the app’s footprint and effectiveness.
• Represent CCS in strategic discussions with policymakers, investors, and partners to advocate for the digital rights of street vendors.

Monitoring, Evaluation, and Growth Metrics

• Set clear performance metrics and track KPIs to ensure the app is meeting its growth targets and delivering measurable results.
• Lead the creation of data-driven dashboards and progress reports to ensure the app’s success is measurable and aligned with social impact goals.
• Provide actionable insights and recommendations based on data to guide growth strategies and user engagement.

Education Qualification/Required Skills & Experience

• Bachelor’s or Master’s degree in Business, Development Studies, Technology, or a related field.
• 5 to 7 years of experience in operations, digital product scaling, startups, or social impact projects.
• Strong understanding of social entrepreneurship, digital products, and urban informal sector challenges.
• A passion for innovation, social change, and leading cross-functional teams in an entrepreneurial environment.
• Experience working with street vendors, local authorities, or NGOs is a plus.
• Excellent communication skills in English and Hindi; additional languages are a plus.

Preferred 

• Experience working with street vendor unions, legal aid networks, or local governance bodies.

For more information please check the Link

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