Helpline Supervisor

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About the Organization

The Tata Institute of Social Sciences (TISS) was established in 1936 as the Sir Dorabji Tata Graduate School of Social Work. In 1944, it was renamed as the Tata Institute of Social Sciences. The year 1964 was an important landmark in the history of the Institute, when it was declared Deemed to be a University under Section 3 of the University Grants Commission Act (UGC), 1956.

Job Description

The candidate shall report directly to the Programme Associate and Programme Officer at iCALL, and shall be responsible for the following:

• Offering counselling and supervision to a team of counsellors
• Assisting with training and handholding of counsellors
• Overseeing day-to-day operations of the helpline; the inflow of calls and emails
• Assisting with the recruitment and shortlisting process for counsellors.
• Training and handholding the new recruitments
• Mapping training needs of counsellors
• Mapping the progress of team members and assigning responsibilities within the team
• Organizing debriefs regularly and provide the inputs to the team
• Assisting with planning interventions for well-being and burnout prevention for the team
• Conducting training for external agencies as per the requirement

Education Qualification/Required Skills & Experience

• Possess a full-time Master’s Degree in Psychology from a UGC recognized University
• Have at least 3 years of counseling experience and about 1 year of experience working in a supervisory role
• Possess good communication skills in English and Hindi and at least one more regional language
• Possess excellent academic and research writing skills in English
• Be willing to undertake travel within Mumbai and also to different parts of the country for trainings and workshops
• Be comfortable to work on Saturdays and Sundays. The weekly off would be on the weekdays upon mutual decision.
• Be willing to commit for at least 12 Months and this will be extended based on the performance.

Salary

Rs. 57,000 to Rs. 60,000 per Month Up to 15,000 self-care allowance per annum and Mediclaim

Interested candidates may send their resume to icallhelpline@gmail.com on or before 22nd July 2025 with the subject line “Application for the post of “Helpline Supervisor’’. Late applications shall not be entertained. Only shortlisted candidates will be called for an interview at TISS.

For more information please check the Link

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