Communication Officer - Essential Medicines and Oxygen

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About the Organization

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

Job Description

The Communication Officer - EM&O2, will collaborate closely with state and national teams under the guidance of the program leadership to develop and implement comprehensive communication strategies. These strategies will support the program's goals of enhancing prevention and diagnosis practices and improving the supply and use of high-quality oxygen services. The role will involve problem-solving, designing communication materials, conducting training, and executing various communication activities throughout the project.

We seek a highly qualified and motivated individual with substantial experience in communications. The ideal candidate will have the ability to assess communication needs, design and develop materials for both individual and mass audiences, and effectively manage projects and vendors. The successful candidate will be able to work independently, adapt to dynamic situations, thrive in challenging environments, and maintain a strong commitment to excellence. We place great value on personal qualities such as resourcefulness, responsibility, tenacity, independence, energy, and a strong work ethic.

Job Responsibilities

• Drive stakeholder engagement by developing and executing a comprehensive, end-to-end Program Communication and Dissemination strategy, ensuring alignment with program goals.
• Collaborate with program teams to design and implement the communication strategy, ensuring it meets the needs of both internal and external stakeholders.
• Work closely with the project team to understand the target audience and design impactful communication content and collateral that effectively disseminates program information and enhances storytelling through multiple channels.
• Develop a channel deployment strategy, including approaches for social media, internal/external communication, donor engagement, and fundraising efforts.
• Coordinate with key stakeholders to understand content requirements (IEC material, program stories, social media posts, internal/external reports, etc.), and create content through ongoing consultations during the design phase.
• Collaborate with agencies to produce clear, visually engaging reports and communication materials, including infographics and visuals.
• Draft, edit, and proofread content that highlights program impact, key outcomes, and success stories.
• Conduct regular field visits to gather feedback on engagement strategies, implementation challenges, and lessons learned, using insights to refine communication materials.
• Ensure accuracy, consistency, and adherence to high-quality standards across all communication products.
• Prepare detailed reports on communication outcomes, offering recommendations for improving future strategies and ensuring continuous program improvement.
• Provide additional support to program leadership as needed to ensure successful communication strategy implementation.

Education Qualification/Required Skills & Experience

• Bachelor’s degree or higher in Communications, Public Relations, Marketing, or a related field.
• At least 5 years of relevant experience in strategic communications, with a preference for experience in non-profit, global health, or international development sectors.

Skills & Traits:

• Exceptional writing and editing skills, with a keen eye for detail and the ability to craft compelling content for diverse audiences.
• Strong understanding of digital communication platforms, including social media, content management systems (CMS), and email marketing tools.
• Analytical mindset with the ability to measure communication effectiveness and adapt strategies to optimize outcomes.
• Proven ability to work independently, prioritize tasks, and manage multiple responsibilities in a fast-paced environment.
• Strong interpersonal skills, with the ability to collaborate effectively within diverse teams and engage with a variety of stakeholders.
• High emotional intelligence, demonstrating patience and thoughtfulness in high-pressure or stressful situations.
• Familiarity with data visualization tools and design software is a plus, with the ability to create visually engaging communication materials.
• Experience working with government stakeholders and a strong understanding of the Indian public health system or social impact sector is an advantage.

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