Manager- CRM

Job Position: Manager- CRM

Location: Ahmedabad, Gujarat

CTC: INR 6.60 LPA-7.80 LPA (Depending on the relevant experience)

About CSRBOX

CSRBOX is India’s leading CSR knowledge and impact intelligence-driven media cum social impact advisory platform, embodying the ethos of "doing good in a better way." As India’s most trusted CSR partner, we believe in harnessing innovations, technology, and scale to drive superior social returns on investment for our corporate clients and the communities we serve. Our role as a catalyst between communities, government, innovators, and funders ensures that the best implementation models are in place for sustainable and scalable impact. We excel in creating diverse collaborations, including corporate-nonprofit, corporate-corporate, and corporate-government partnerships, acting as an enabler in the CSR landscape.

Our robust research and consulting team maps over 4000 CSR projects and 1500 companies' CSR portfolios every year, showcasing our deep expertise and commitment to the field. We manage various collaborative platforms and PMUs for multiple MNCs. Additionally, our strong CSR Implementation Vertical, named BharatCares, works directly with companies and CSR foundations to implement impactful projects for underprivileged communities across livelihoods, skill development, education, health, and environment thematic areas. Among our esteemed corporate clients are ICICI Bank, SKF Ltd., Bosch India, IBM India, Diageo, DP World, Future Generali, Airbus, Arvind, LG Electronics, Hero MotoCorp, Sandvik, Vastu Housing Finance, DCM Shriram, L&T, and others.

For more information, visit: www.csrbox.org

Curious about what Life @ CSRBOX looks like? Explore: https://csrbox.org/Life-at-CSRBOX/

Position Overview:

The Manager - CRM is responsible for developing, implementing, and managing CSRBOX’s CRM strategy to optimize customer relationships and drive business growth. This role will oversee the CRM system, processes, and team to ensure efficient customer management and data-driven decision-making.

The Role and Responsibilities:

CRM Strategy Development:

• Develop and execute a comprehensive CRM strategy aligned with CSRBOX’s overall business objectives.
• Identify and implement CRM best practices to enhance customer engagement and satisfaction.

CRM System Management:

• Oversee the implementation, configuration, and maintenance of the CRM system (specify system, if applicable).
• Ensure data accuracy, integrity, and consistency within the CRM system.
• Develop and implement data quality standards and processes.

CRM Process Optimization:

• Analyze and optimize CRM processes to improve efficiency and effectiveness.
• Identify opportunities for automation and implement solutions to streamline workflows.

Customer Relationship Management:

• Build and maintain strong relationships with customers through effective communication and follow-up.
• Identify customer needs and preferences to enhance the customer experience.
• Implement customer segmentation and personalization strategies.

Team Management:

• Lead and develop a high-performing CRM team.
• Set clear goals and expectations for the team.
• Provide coaching, mentoring, and training to team members.

Data Analysis and Reporting:

• Generate comprehensive CRM reports and analytics to measure performance and identify trends.
• Utilize data insights to inform business decisions and optimize CRM strategies.

Sales and Marketing Support:

• Collaborate with sales and marketing teams to leverage CRM data for lead generation, qualification, and nurturing.
• Provide CRM support for sales and marketing campaigns.

Qualification and Experience:

• Proven experience in CRM management and strategy development.
• Strong understanding of CRM systems and technologies.
• Excellent analytical and problem-solving skills.
• Ability to lead and motivate a team.
• Strong communication and interpersonal skills.
• Proficiency in data analysis and reporting tools.
• Knowledge of the CSR industry (preferred).

Please send your CV along with a cover letter at career@csrbox.org  with the subject-line ‘Manager- CRM’ Please mention following details in the email body: 

1. Current Location
2. Preferred Location
3. Notice Period
4. Current Salary
5. Expected Salary
6. Why do you think yourself a good-fit for this role (at least 50 words, max 200 words)

Note: Only short-listed candidates will be contacted. This role is for the candidates with relevant experience as per the details mentioned above

 

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