Program Delivery Coordinator – SEPO

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About the Organization

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Job Description

Reporting to the Senior Program Delivery Manager, the Program Delivery Coordinator will play a key role in supporting the delivery operations for a portfolio of senior executive programs in partnership with top-ranked universities.

This role is responsible for providing high-touch operational support in the efficient delivery of courses to a global audience of senior executives. The successful candidate will have excellent customer service skills, attention to detail, and the desire to work in a fast-paced educational tech environment.

Job Responsibilities

• Administrative and Operational Excellence: Provide critical support to the academic delivery team, streamlining administrative tasks and operational workflows.
• Participant Support: Assist the Program Delivery Managers with participant support including assignment extensions, completion status, and escalations. Employ a participant-first approach to ensure timely and empathetic resolution of issues.
• Participant Enrollment Management: Responsible for the efficient processing of approved deferrals, changes to elective courses, and handling other record updates, including email address changes. This includes maintaining accuracy of student records, communicating updates to participants, and adjusting internal systems as necessary.
• Completion Tracking and Reporting: Maintain accurate and up-to-date reports on participant progress and completion status. Conduct weekly audits to ensure data integrity and provide timely updates to stakeholders.
• Live Session Coordination: Coordinate scheduling of program live online sessions.
• Learning Management System (LMS) Quality Assurance: Assist with regular quality assurance of program content accuracy of the LMS platform. Rectify issues promptly, maintaining the highest standards.
• Slide Deck Development for Live Sessions: Assist in the creation of slide decks for live sessions, ensuring adherence to university brand guidelines and maintaining consistency to uphold professional and cohesive visuals.

Education Qualification/Required Skills & Experience

• 3+ years of related administrative experience, preferably experience in an educational environment.
• Solutions oriented experience supporting customers, clients, or students in resolving issues that are impacting their performance or satisfaction.
• Outstanding written and verbal communication skills.
• Highly detail-orientated and possesses the self-initiative to manage tasks efficiently, ensuring deadlines are met.
• Strong prioritization, time-management, and organizational skills.
• Tech savvy, proficient in MS Office suite.
• Supportive team player.
• Open to feedback and adaptable to a fast-paced work environment.

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