Program Manager – Quality of Care

Designation	Program Manager – Quality of Care
Location	Patna, Bihar
No. of Vacancies	2

Piramal Foundation’s vision is to transform Health, Education, Water and social sector ecosystems through partnerships, high impact solutions and thought leadership. We have a presence in 27 Indian states and 2 Union Territories. 

Our approach to address these deep-rooted barriers:

• Partnerships approach to draw additional resources, a vast pool of diverse expertise, and innovations to tackle a social sector problem at scale 
• Platform approach to influence systemic transformation through an alliance of partners for "scalable learning" by leveraging a pool of diverse resources to address a single problem with speed

Digital Bharat Collaborative (DBC), a part of Piramal Foundation, supports the government to transform the public healthcare system by building a robust digital delivery platform that ensures availability and accessibility of quality healthcare for all. Through this, we seek to enhance experiences of citizens in accessing government health services at the last mile.

Job Summary:

• To support public health facilities in getting ready for certification.​
• To build culture of Quality Management System in public health facilities and streamline the various processes. ​
• To improve the capacity of both internal team and the managers, leaders and healthcare works in quality management​
• To improve patient safety culture and practices in public health facilities
• Develop key reference materials ( SOPs, formats, IEC , small checklists, FAQs , QA tools) as a reference for facilities for QA certification​
•  Create a pool of mentors and capitalize their strengths to mentor facilities for quality certification ( Mentoring pedagogy)​
• Build capabilities of leadership and healthcare workers in Quality management system ( identified skill set)​
• Digital Tool and job aids to track progress of gap closure, virtual certification ( minimize physical interphase)​
• Open School: Online learning platform ( self-learning )

This role will be responsible for but not limited to the following:

• Capacity building of the Project Staff
• Onsite mentoring of the facility staff on QI skills
• Devising action plan within the scope of the facility Certification team under DBC strategy
• Engage in devising the digital tool, facilitate digital tool like BHAVYA , implement ongoing digital tools and give feedback to improve these tools to improve the product effectiveness.
• Devise SOPs, Technical guidelines and training material for internal & government stakeholders
• Document learning, project updates and product report from time to time

• Support other team members on  product priorities.

Desirable Qualification & Experience

• Medical graduate in allopathy or AYUSH /BDS/Nursing with minimum of 7 years’ experience in Public Health/Facility

OR

• Medical graduate in allopathy or AYUSH/BDS/Nursing with post graduate degree/diploma Public Health/ Hospital & Health Management/Business Management with 5 years of experience in Public Health/Facility

• Fluency in English and Hindi is essential.

• Preferred: Experience of working in close collaboration with Government functionaries.

• Experience of working on Quality Improvement projects in public Hospitals.

Essential Skills:

• Able to articulate and communicate well to all stakeholders (both verbally and in writing) in a manner that meets the different needs of different audiences

• Able to read, write and speak in English &  local language at an expert level

• Able to conduct primary and secondary research for identifying the newest trends and incorporate them in program / process approach

• Team Management & Collaboration / People skills:

• Strategic Thinking and Analysis:

• Operational excellence (Project / Program / Process management)

Travel: Open for Travel (Need to travel around 50% of the time)

Application process: Candidates interested in the role may apply with their updated resumes by filling out the application form here:

https://docs.google.com/forms/d/e/1FAIpQLSc-WZ-Kr-xCcF31y2jaBb5vktDKRqnQgveYrBIF-2TDNp76sQ/viewform

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