School Relationship Executive

Follow us@ngobox

About the Organization

We are part of the University of Cambridge and share its mission ‘to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence’. This connection gives us an unrivalled depth of experience in research, academic publishing, national education systems, international education and English language learning.

We explore, collaborate, and innovate to find bold new ways to spread knowledge, spark enquiry, and aid understanding. We help people across the world to realise their potential, benefiting society and the planet. Through our products and services, we inform action around some of the world’s most pressing challenges, including climate change, and we are committed to reducing our environmental impact.

Job Description

The role will be responsible for implementing and providing support to ensure the smooth set up of the distribution network of Cambridge International schools and to ensure the success and satisfaction of our partner institutions/schools across the region. Being a key point of contact for these partners, providing support, guidance, and solutions to help them effectively implement Cambridge programs and assessments.

This role provides operational support to a wide range of clients ensuring that this is of the highest quality. Delivering on agreed key KPIs.

Job Responsibilities

• Offer support to new Institutions aspiring to adopt the Cambridge program and on-board them as per Cambridge policy.
• Build and maintain strong relationships with partner institutions to understand their needs and challenges and share information to relevant Internal teams.
• Collaborate with cross functional teams to address partner inquiries, resolve issues, and enhance the overall customer experience.
• Act as a liaison between the Internal stakeholders ensuring effective communication.
• Monitor and track key activities and coordinate with Internal teams and drive them to closure.
• Offer support for logistics around key events and flagship programs.
• Provide timely and accurate reports on support activities, performance, and other agreed key metrics.

Education Qualification/Required Skills & Experience

• Bachelor's degree in Business.
• Work experience of 3+ years in Banking/Telecom
• Proven experience in customer success, account management.
• Exceptional problem-solving and analytical abilities, data skills with a keen attention to detail.
• Ability to do primary and secondary research.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Knowledge of the education sector in India and familiarity with Cambridge programs is a plus.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Ability to read legal documents and draw reports to help decision making.
• Willingness to travel within India as needed.
• Willingness to relocate with in India

For more information please check the Link

Tags Jobs in Delhi Jobs in New Delhi Jobs in Research Jobs in Education