Business Analyst

About Kotak Education Foundation

Kotak Education Foundation (KEF) was set up in 2007 with the intention of supporting children and youth from underprivileged families through different education-based interventions and skill-training programs.

Key Responsibilities

Moodle Operations & Management

• Manage day-to-day operations of the Moodle LMS (One KEF platform)
• Ensure smooth functioning of courses, user management, enrolments, and access controls
• Monitor system performance, uptime, and issue resolution with vendors (e.g., Moodle India)
• Coordinate LMS releases, updates, and testing (UAT & production)
• Maintain data accuracy and ensure LMS is the single source of truth for learning data

Requirement Gathering & Analysis

• Work closely with internal stakeholders (Education teams, Program teams, Operations)
• Gather, document, and analyse business requirements for LMS enhancements
• Translate functional requirements into clear technical specifications/user stories
• Identify opportunities for automation, efficiency, and improved user experience

Solution Design & Implementation

• Design scalable LMS solutions aligned with Moodle capabilities
• Coordinate with vendors/developers for customization and integrations
• Lead implementation of new features (e.g., assessments, gamification, reporting, plugins)
• Ensure proper UAT, sign-offs, and smooth production rollout
• Maintain documentation for all implementations and workflows

Stakeholder & Vendor Management

• Act as SPOC between KEF teams and Moodle implementation partner
• Conduct regular review meetings with vendors for progress and issue resolution
• Train internal teams (SPOCs, teachers, program teams) on new features and workflows

Analytics & Reporting

• Work with data teams to define LMS reporting requirements
• Ensure availability of meaningful dashboards (course completion, engagement, performance)
• Support AI-driven insights and analytics initiatives on LMS data

Governance & Compliance

• Ensure adherence to defined SOPs, workflows, and approval mechanisms
• Maintain audit trails, data privacy, and security compliance
• Support VAPT remediation and LMS security best practices

Required Skills & Qualifications

Educational Qualification

• Bachelor’s degree in IT / Computer Science / Business / Education Technology
• MBA or relevant certification is a plus

Experience

• 3–6 years of experience in LMS platforms (preferably Moodle)
• Experience in business analysis, requirement gathering, and implementation
• Prior experience in EdTech / NGO / Learning environments is an advantage

Technical Skills

• Strong understanding of Moodle LMS functionalities and ecosystem
• Knowledge of plugins, integrations (APIs), and LMS workflows
• Familiarity with reporting tools and data analysis
• Basic understanding of SQL, APIs, or system integrations (preferred)

Core Competencies

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Ability to manage multiple projects and timelines
• Attention to detail with a structured approach to execution

Preferred Experience (Good to Have)

• Experience in AI integration within LMS (chatbots, automated grading, analytics)
• Exposure to tools like n8n, ERP Next integrations, or learning analytics platforms
• Understanding of mobile-first LMS environments and offline learning use cases

For more information, please check the link: Business Analyst

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