Director of Operations

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About the Organization

Fortify Health has a vision for a healthier world where everyone has the micronutrients they need to survive and thrive. We work toward this by enabling access to micronutrient-rich wheat flour to reduce and prevent iron deficiency anaemia. We currently work in eight regions in India but are planning to expand to new regions in the coming years.

Fortify Health operates through three work streams:

• Open Market Support: We support millers to cost-neutrally fortify chakki atta in the open market
• Government Partnership Support: We work with governments in India to mainstream wheat flour fortification through social safety net programs
• Evidence Generation: We conduct monitoring and evaluation of activities to inform the public about the value of food fortification

Job Description/Responsibilities

The Director of Operations will ideally have a background in people operations, with administration and logistics experience. They will also have experience of project management, line management, and setting/communicating clear goals for their team.

Develop and maintain a high performing team with a strong team culture

• Developing a culture throughout the department of: frequent feedback, high-quality performance reviews and an inclusive team culture.
• Provide guidance and mentorship to each team member within the Operations team to ensure their growth and continued development
• Clarify roles and responsibilities, and establish clear ways of working in the team that promote efficiency and wellbeing of team members
• Manage the work allocation, training and performance evaluation processes for direct reports in the operations team

Develop strategic plans for the Operations team and lead the team in executing those plans

• Develop and operationalise targets for the operations team with the COO and communicate those targets to the operations team and wider organisation
• Lead quarterly reflections of progress and provide necessary updates to the Sr. Leadership team
• Monitor implementation of the Ops strategic plan, and make adaptations as required in concert with the COO.
• Proactively identify any challenges within their department and then come to COO with a range of solutions, pros / cons of those solutions and a recommended approach

Oversee and guide all aspects of the Operation teams work

• Ensure all outputs coming from different teams meet the standard expectations of quality and attention to detail.
• Provide a detailed review and approvals of key decisions coming out of the HR, Admin and Finance teams
• Ensure all departmental trackers are updated and provide any necessary updates and information to the COO as requested
• Manage Departmental Budgets including a monthly review of expenditure, 6 monthly budget refreshes and annual budget preparation activities
• Provide leadership on all matters relating to Hiring or HR matters pertaining to the Operations team

Oversee Fortify Health’s HR and hiring processes and manage any changes to those processes

• Develop a HR and hiring strategy that caters for Fortify Health’s current and future needs
• Monitor, adapt and implement all  of Fortify Health’s key HR systems, including for Hiring, Performance Evaluations, On-boarding, Off-boarding, Contracting and more
• Work with team mates across Fortify Health to ensure that HR systems are understood, valued and implemented
• Lead the ongoing development of Fortify Health’s operational manual and ensure that all Operations HR Policies are easily accessible

Work with the executive team to design and adapt the legal structure of Fortify Health and ensure that Fortify Health complies with applicable laws and regulations

• Assist or oversee others to complete NGO registrations where necessary
• Work with internal stakeholders and external advisors to ensure that Fortify Health complies with the requirements of its registrations or licences
• Oversee procurement within Fortify Health to ensure that Fortify Health’s programmatic teams have the equipment and materials they need
• Set the organisation’s procurement policy and SOPs with regards to supply chain and equipments
• Oversee procurement and supply chain needs with support from Operations team members and inputs from the Programmes team

Oversee Fortify Health’s office management for the current and future Fortify Health offices

• Help the Finance team  to operate FH’s finance and accounting systems, making changes where appropriate
• Monitor, oversee and optimise Fortify Health’s cash flow and projected expenditure through its different entities with the COO and Finance team
• Working with the COO to support the rest of the leadership team to develop budgets, monitor progress against those budgets and advise on mitigating actions

Education Qualification/Required Skills & Experience

• At least 6-8 years experience working in a management role in human resources, operations or logistics
• Emotional intelligence and communication skills: You will need to work closely with a range of people across Fortify Health, explaining policies and processes in a way which is sensitive, patient and tailored to the audience
• Organisation, pro-activity and independence: You will manage multiple projects at once, balancing multiple competing priorities. You will drive projects forward independently with limited direction
• Attention to detail: You will monitor the work of others to identify any mistakes and ensure that key documents are high quality, even within tight deadlines
• Analytical skills: The Director will process and analyse new information quickly to make well-informed decisions, taking into account Fortify Health’s activities and mission
• Fluency in English
• Ability (and the right) to work in a country in a timezone that is the same as or between GMT and IST, although we have a strong preference for a candidate who will be based in India

Desirable attributes

• Experience working in India or with teams based in India
• Experience working in the development sector or in a growing startup
• Systems thinking: An ability to think holistically about Fortify Health’s systems, and how to improve those systems
• An understanding of impact measurement and the principles of effective altruism
• Knowledge of NGO regulations and compliance, ideally in a US or India context
• Proficiency in Hindi

For more information please check the Link

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