Head – Corporate Communications & CSR

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About the Organization

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.

Job Description

The CHC INDIA Corporate Communications & CSR (Corporate Social Responsibility) Lead is responsible for the strategic development and tactical delivery of internal and external communications as well as CSR activities related to Sanofi Consumer Healthcare in India.

The role is primarily focused on:

External reputation management including -

• Corporate public relations- including owned media and annual report (listed entity requirement)
• Unbranded comms
• Product alerts and crisis and issues management,
• Overseeing brand public relations in collaboration with brand marketing teams
• Manufacturing site communications

Internal communications supporting Sanofi’s Consumer Healthcare business in India, including -

• Local campaigns – ways of working, culture, employee motivation and engagement, amplify organisation initiatives (volunteering, product launches, category building, etc.)
• Cascade Global campaigns
• Change management

CSR

• Develop CSR plan in areas of expertise (i.e., allergy and/or diarrhoea) and/or priority (e.g., sustainability)
• Manage and ensure programs are aligned to (a) India CSR law; (b) Sanofi global CHC’s CSR focus areas; and (c) Sanofi CHC India areas of focus – such that Sanofi CHC India’s CSR plan is curated and created to meet a CSR need in India
• Regular updates to the CSR Board Committee (listed entity requirement)

There is a direct reporting line to the Senior Director – Communications & CSR, India, and dotted line reporting to the Communications lead for EMEA. The Head of Communications & CSR Consumer Healthcare provides strategic counsel to Sanofi Consumer Healthcare’s local Leadership Team and is a collaborative partner to Sanofi’s broader India Communications Team.

Job Responsibilities

Leadership communications counsel

• Work as an integral member of the Consumer Healthcare India Leadership Team and partner to the General Manager & Managing Director – Consumer Healthcare India to support the local business’ growth strategy. Provide strategic counsel on corporate and brand reputational risk and other implications of business policies, practices, and actions, as well as strategic internal communications.  
• Develop and deliver a holistic communications strategy and plan for Sanofi Consumer Healthcare India incorporating internal communications and brand, corporate public relations.

Internal communications

• Develop the yearly internal communications plan and execute the same for Sanofi’s Consumer Healthcare organization in India. Regularly test impact, and adapt to ensure communication is timely, relevant and is impactful.   
• Deliver all internal communications assets to support delivery of the plan including content for Sanofi’s enterprise social platform, Yammer, presentations for Town Halls and other content as required. 
• Deliver regular employee events including Town Halls, All Hands meetings, or major celebrations.
• Support the India Consumer Healthcare leadership team in navigating organizational or structural change by developing appropriate communications plans and supporting content.
• Work in partnership with Sanofi India’s Communications Team to ensure the Consumer Healthcare business is well represented in all Sanofi India communications.
• Work with global Consumer Healthcare Communications colleagues to ensure Consumer Healthcare India is well represented in global channels.

Brand and corporate public relations

Under the leadership of the Senior Director - Communications & CSR Sanofi India:

• Work closely with Consumer Healthcare brand teams and supporting agencies to oversee the successful delivery of brand public relations programs.
• Position the Consumer Healthcare business as a socially conscious India based leader of industry taking into consideration necessary alignment with global & local corporate messages and priorities.
• Respond to brand and corporate (CHC) media queries.
• Work as an active member of industry communications committees or policy shaping organisations, as appropriate.
• Coaching the business to build capabilities in brand and corporate public relations as well as manage crisis/issues

Corporate Social Responsibility

Under the leadership of the Deputy Director – CSR and Senior Director - Communications & CSR Sanofi India:

• Work closely with Consumer Healthcare Brand and Innovation teams and supporting agencies to oversee the successful delivery of brand public relations programs.
• Position the Consumer Healthcare business as a socially conscious India based leader of industry taking into consideration necessary alignment with global & local corporate messages and priorities.

Education Qualification/Required Skills & Experience

Essential Qualifications

• 10- 12 years in similar corporate communications roles
• Experience in corporate internal communications including leadership advisory on organizational change management.
• Experience managing brand and corporate PR programs
• Experience in managing crises and issues
• Experience in working with media reporters and managing media
• Exceptional written skills
• Experience working with agencies to develop high quality content including videos and social content 
• Degree qualified in Communications, Public Relations, or Journalism is preferred
• Post-graduate in any discipline

Desirable Skills and Experience

• Experience working with a consumer goods business, in particular either wellness or beauty (??)
• Experience in building and running CSR programs
• Experience working as part of a cross functional communications team
• Experience building internal communications content in-house using web-based platforms
• Soft skills: problem solving, conflict resolution, adaptability, critical thinking, time management and a ‘team’ person.
• Mindset & personality: out-of-the-box, calm under pressure, optimistic, empathetic, confident, fun, and self-starter.

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