Knowledge Management Specialist

Follow us@ngobox

About the Organization

UN Women is the UN organization dedicated to gender equality and the empowerment of women. A global champion for women and girls, UN Women was established to accelerate progress on meeting their needs worldwide.

UN Women is the global champion for gender equality, working to develop and uphold standards and create an environment in which every woman and girl can exercise her human rights and live up to her full potential. We are trusted partners for advocates and decision-makers from all walks of life, and a leader in the effort to achieve gender equality.

Job Description/Responsibilities

LMS Platform Enhancement and Digital Curriculum Development

• Improve platform efficacy and stakeholder adoption.
• Ensure a rigorous feedback mechanism for continuous improvement.
• Develop and migrate training modules to a digital format suitable for platform use.
• Build multi-language support, accessibility features (e.g., for hearing- or visually impaired users), and a mobile-optimized interface in collaboration with vendors.
• Manage training schedules and ensure the timely delivery of training on the platform.
• Identify gaps and develop additional curricula based on stakeholder needs assessments.

Collaborate with Program Teams:

• Identify key content areas aligned with UN Women’s strategic priorities (e.g., gender equality, economic empowerment, safety, peace and security).
• Develop modular, flexible, and localized digital learning content.

Convert Existing Materials:

• Transform face-to-face training materials into high-quality online modules with clear learning objectives, interactive elements, and multimedia integration.
• Ensure cultural relevance and accessibility of training content.

Knowledge Management and Digital Learning Content Dissemination

Develop a Comprehensive KM Framework:

• Establish a centralized repository for all training materials, research, reports, and digital assets to ensure easy access.
• Promote cross-team collaboration for sharing resources, tools, and insights.
• Implement best practices for knowledge sharing, storage, and retrieval.
• Oversee Content Curation and Organization:
• Ensure consistency and relevance in training materials.
• Work with the Communications team to align knowledge materials with organizational messaging and strategic goals.

Efficient Digital Asset Management:

• Implement structured systems for storing and retrieving digital content.
• Develop lifecycle management processes for digital assets from creation to archiving.

Capacity-Building, Engagement and Feedback

Facilitate Online Workshops and Training Sessions:

• Organize interactive capacity-building workshops and webinars.
• Use data-driven insights to refine training content and delivery methods.
• Establish a Feedback Mechanism:
• Collect and analyze participant feedback to improve learning programs and platform functionality.

Monitoring, Reporting and Impact Assessment

Define Clear Metrics for Impact Assessment:

• Track engagement, completion rates, and interaction with content.
• Measure learner progress, skill acquisition, and stakeholder satisfaction.
• Utilize Analytics for Continuous Improvement:
• Monitor platform usage, assess popular content, and analyze training outcomes.
• Provide periodic impact reports to senior management, stakeholders, and donors.

Collaboration, Sustainability and Scalability

Engage with External Partners:

• Collaborate with educational institutions, tech companies, and NGOs to enrich training content and enhance platform capabilities.
• Ensure cross-sector collaboration to cater to the diverse needs of different groups.
• Plan for Future Growth:
• Ensure platform scalability to accommodate increased user engagement and content volume.
• Establish content update mechanisms to maintain relevance.
• Secure funding and resources to sustain expansion efforts.

Risk Management and Troubleshooting

• Identify potential risks (e.g., technological barriers, low engagement) and implement mitigation strategies.
• Establish user support systems, including a help desk, user guides, and troubleshooting resources.

Education Qualification/Required Skills & Experience

• Minimum Qualification: A Master’s degree in Education, Instructional Design, Digital Learning, Gender Studies, Communication, or a related field.
• Preferred Qualification: Additional coursework or certifications in Knowledge Management, Learning Technologies, or Project Management would be beneficial.
• Data Analytics: Knowledge of tools for analyzing LMS usage and learning data (e.g., Google Analytics, etc.).

Experience:

Minimum Experience

• 7 years in a relevant role, with a focus on digital learning, knowledge management, or content development for large-scale programs.
• At least 3-5 years of experience in managing eLearning platforms, content development, and curriculum design.
• Experience working with stakeholders from diverse sectors (e.g., NGOs, international organisations, government, private sector) and managing capacity-building initiatives.
• Proven track record of developing and implementing knowledge management strategies and digitally transforming training programs.

Preferred Experience:

• Hands-on experience in scaling online training programs, particularly in gender equality or development sectors.
• Experience in designing and managing large-scale digital transformation projects with a focus on user-centric design, scalability, and accessibility.
• Knowledge of international development, particularly around gender equality, women’s empowerment, and capacity-building initiatives.
• Demonstrated ability to collaborate across teams, working with content creators, IT specialists, and external partners to ensure the success of digital programs.

Language Requirements:

• Fluency in English, including strong English writing skills, is required
• Fluency in Hindi and/or another Indian language is required
• Knowledge of another UN official working language is an asset.

For more information please check the Link

Tags Jobs in Delhi Jobs in New Delhi Jobs in Knowledge Management