Manager, Care Integration Program

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About the Organization

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

Job Description

With the pilot on a firm footing, WJCF is looking for a Manager to drive the next phase of the project. This includes three main pillars:

• Expansion of geography and scope of services, and transitioning of the platform to the Madhya Pradesh government
• Engaging the National Health Authority (NHA) to develop a pathway to introduction of Care Integration services through the NHA’s centralized call centre in the AB PM-JAY care context
• Working with the technology partners and other stakeholders to develop the appropriate technology roadmap for scale

This is a wonderful opportunity to spearhead the expansion and institutionalization of an exciting health initiative at the confluence of patient-centric design thinking, technology innovation, public health and private sector engagement. The successful candidate will manage a strong multi-disciplinary team and be supported by WJCF leadership.

Job Responsibilities

Primary responsibilities will include:

• Strategic planning, delivery and stabilization of expanded Care Integrated services in Madhya Pradesh, including initial scale up to five districts (from the current two), and increasing scope of services to include appointments at private AB PM-JAY empanelled hospitals and telemedicine
• Develop a roadmap for, and support the initiation of delivery of Care Integration services at the NHA, by developing a deep understanding of their current call centre operations and deepening stakeholder engagement
• Work closely with the Care Integration team and Madhya Pradesh health leadership to develop and implement pathways for transition of Care Integration services to the state,
• Work with the Technology Lead to develop and execute against a technology roadmap for scaled up services, including in the medium-term (6-month), enhancement to the current platform, and long-term (12-18 months) transition to a more integrated platform
• Enhance and oversee Monitoring and Evaluation for scaled operations
• Document and disseminate learnings through published articles and other appropriate fora
• Anchor donor engagement and reporting

Education Qualification/Required Skills & Experience

Required

• Master’s/Bachelor’s degree in management, public health, engineering, digital health, public policy, or similar fields.
• Work experience of 8+ years in digital health, management consulting, public health, public policy, or allied areas.
• Proven performance in a fast-paced, results driven environment.

Preferred

• Experience working in a multi-stakeholder environment and / or government stakeholder management experience would be a strong positive.
• Experience in e-governance or digital health programs in India.
• Prior exposure to public health systems or Health Financing

Skills & Traits:

Required

• Excellent analytical (qualitative and quantitative) skills and communication (written and verbal) skills.
• High level of proficiency in Microsoft Office, particularly Excel, PowerPoint and Word.
• Willingness to travel across states, as required (up to 30% travel).
• Ability to think strategically, handle ambiguity, and problem solve in a fast-paced, limited-structure, multicultural environment.
• Impeccable integrity
• Humility and open-mindedness
• Learning mentality
• Tenacity and resourcefulness
• Empathy, with the ability to put oneself in others’ shoes, especially the health seeker’s.
• Willingness to speak up, and then to commit once a decision is taken.

Preferred

• Ability to navigate complex processes and influence decision-making in a professional and collaborative manner.
• Fluency in English. Fluency in Hindi and additional Indian language is an advantage.

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