Technology Manager

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About the Organization

The Global Alliance for Improved Nutrition (GAIN) is a Swiss-based foundation launched at the United Nations in 2002 to tackle the human suffering caused by malnutrition. Due to COVID19, conflict in Ukraine and climate change, malnutrition and hunger have worsened significantly since 2019, reversing a decade of progress. There is growing recognition that our food systems need to change if we are to reverse these trends.

Job Description

The Global Alliance for Improved Nutrition (GAIN) is seeking a Technology Manager to lead with the service delivery and maintenance of our I.T. systems .This role will be offered on a 3 years’ fixed-term contract basis, subject to availability of funding.

You will be based in our New Delhi office which includes a significant programmatic team delivering GAIN work on the ground in India ; as well as several global roles. You will not be responsible for the India team’s IT support specifically.

Job Responsibilities

• Identify priorities and initiatives, managing the overall investment on IT hardware and software, under the direction of the Head of IT so that costs are identified and managed, and investment achieves the planned outcomes
• Manage the day-to-day relationships with service suppliers to ensure high quality and cost-effective services  
• Oversee and regularly review IT Support to ensure that excellent levels of IT Support are maintained
• Work with colleagues – in particular sponsors/owners of our systems - to identify areas for further automation of business processes
• Ensure effective IT/IS security, data protection technology, disaster recovery and business continuity capability are in place, tested periodically and evolve to give GAIN appropriate security 

Education Qualification/Required Skills & Experience

• You will have a demonstrable track record of maintaining and developing complex I.T. systems within an INGO or private sector setting. The ability to communicate and collaborate effectively with internal and external stakeholders will be of paramount importance, especially when handling contractors and the finalising of SLA's (Service Level Agreements) and KPI's (Key Performance Indicators).
• You will be a strategic thinker with the ability to influence senior members of staff as well as those who are not I.T. savvy. The postholder will have excellent programming and technical skills coupled with the skill set to manage our infrastructure and licensing suite.
• Willing and able to work in multicultural and multi-lingual environments. You will be highly flexible and willing to travel in challenging environments. In addition to this, you will have ability to manage and prioritise multiple tasks and work under pressure.

For more information please check the Link

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