Manager, Digital Lending, Accion Advisory

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About the Organization

Accion is a global nonprofit on a mission to create a fair and inclusive economy for the 1.6 billion people who are failed by the global financial system. We develop and scale responsible digital financial solutions for small business owners, smallholder farmers, and women, so they can make informed decisions and improve their lives. Through targeted investment strategies, advisory solutions, and expert thought leadership, we work with local partners to develop and scale cheaper, more accessible, and customer-friendly financial solutions. Since 1961, Accion has helped build 285 financial service providers serving low-income clients in 77 countries, reaching 478 million people.

Job Description

The Manager, Digital Lending will collaborate with financial service providers (FSPs), digital platforms, Fintechs, and other ecosystem players to lead and support the execution of client projects. These projects will focus on strategy, operational improvement, risk management, digital transformation, and product development. This individual will serve as the primary client contact, ensuring timely, high-quality delivery of consulting engagements.

The ideal candidate will demonstrate proven leadership experience in managing consulting teams, building client relationships, and solving complex problems. Responsibilities include overseeing project implementation, monitoring progress, ensuring compliance with audit and quality standards, and managing project closure in alignment with both client as well as Accion requirements.

Job Responsibilities

Lead and manage project teams while understanding the needs of financial institutions and partner organizations. Provide strategic guidance on the design, implementation, and scaling of financial products and solutions in collaboration with the Accion Advisory team and its partners. The goal is to maximize customer value and drive sustainable growth. Key responsibilities include:

Primary Responsibility (75-80%):

• Lead and manage client engagements end-to-end, overseeing project planning, problem-solving, analysis, and delivery.
• Mentor and help associates on work-planning, technical skills, and project delivery.
• Act as the primary point of contact for clients, effectively communicating project progress, addressing challenges, and managing expectations.
• Break down complex business problems into manageable components, leveraging industry knowledge and analytical frameworks.
• Based on strategic initiatives and project objectives, building product business cases and models to determine the feasibility and viability of product ideas.
• Ensure alignment with partner executive teams and boards in the implementation of project approaches and plans. Influence stakeholders through ongoing communication and advocacy to build cross functional buy in and commitment to shared vision.
• Collaborate with senior leadership and cross-functional teams to develop strategic recommendations and implement solutions.
• Drive operational improvements, digital strategies, risk management initiatives, and compliance programs tailored to financial products/services firms.
• Ensure use of project management tools and regular updating of product management related documents
• Design and create templates required to document and deliver solutions that Accion is helping the partner design and implement and handhold and support team members to use and implement these templates.
• Ensure adherence to methodologies, quality standards, and risk management policies of Accion.

Contribute to business development, capability building and knowledge sharing (20-25%)

• Support business development efforts, including proposal writing, client presentations, and relationship building.
• Work closely with other project managers/team members to provide necessary support and subject matter expertise.
• Act as a thought leader, introducing innovative concepts in the financial inclusion space, producing blogs, thought pieces, and knowledge sharing forums. Key responsibilities include:
• Support the development pitches and present Accion Advisory services to clients and/or donors.
• Stay abreast of industry trends, best practices, and innovations in digital transformation, providing strategic input and guidance on the Accion Advisory product development service offering and market positioning.

Education Qualification/Required Skills & Experience

• Bachelor's degree in related field.
• 6-8 years of consulting experience, specifically working with financial services providers, or strong execution and program management experience in a financial institution post-MBA.
• Proven leadership skills managing projects, consulting teams and client relationships.
• Experience working on projects with broad scopes covering multiple areas of expertise, including digital transformation, regulatory compliance, risk management, and operational improvement within the financial services sector.
• Strong analytical and problem-solving capabilities with the ability to synthesize complex data.
• Excellent communication skills, both written and verbal, suitable for client-facing roles.
• Ability to manage multiple priorities and work effectively under pressure.
• Commitment to professional development and mentoring junior staff.

Preferred Skills:

• Familiarity with financial industry regulations and compliance frameworks.
• Knowledge of emerging channels and technologies impacting financial services such as fintech, blockchain, or AI.
• Prior experience in business development or client acquisition.

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