Senior Program Manager

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About the Organization

Sol’s ARC is a registered NGO dedicated to inclusion and equity for individuals with special needs. For the past 20 years, we have worked to ensure that every child learns and every adult earns by providing education, vocational training, and economic opportunities for the educable and trainable special needs population.

Job Description

The Senior Program Manager at Sol’s ARC will bring structure and clarity to how our programs run. They will guide and support the team, helping to build a positive and collaborative work culture. This role includes working closely with partners like NGOs and placement agencies, and ensuring smooth day-to-day operations. By using data to understand what’s working and what needs to change, the Senior Program Manager will help improve outcomes on the ground. They will also solve problems as they come up, adapt to real-world challenges, and use feedback to keep making the program better.

Job Responsibilities

Our immediate need is a Senior Program Manager who can structure our programs and provide strong people leadership. The immediate priority is to streamline processes, define clear roles and responsibilities, and support the team to work efficiently and collaboratively. Building a well-organised program with a motivated and aligned team is key to setting the foundation for long-term success.

Long-Term Goal - To build a program that runs smoothly and grows over time. The Senior Program Manager will set up simple, clear ways of working—like checklists, routines, and team practices—that help everyone stay focused and do their best. Over the long run, this role will help the team meet program targets every year, make it easier to expand the work to new places, and ensure the program stays strong even as people or needs change.

Role expectation setting —Quantifying both immediate and long-term program plans — will be conducted for the appointed Senior Program Manager in collaboration with their Reporting Manager.

Our main priorities for this role are

• Keep day-to-day program activities organised, on schedule, and running smoothly.
• Support, guide, and motivate the team; ensure roles are clear and work is well-coordinated.
• Track progress, collect data, and use it to understand what’s working and what needs improvement.
• Communicate clearly with the team, partners, and leadership; share updates and listen actively.
• Handle team or partner concerns with care, fairness, and timely action.
• Anticipate challenges, spot risks early, and plan ahead to keep the program on track.
• You don't have to be an expert at everything we need as long as you're willing to develop or learn new skills if needed, but we do need you to take ownership, be enthusiastic and be a good verbal communicator in English.

Education Qualification/Required Skills & Experience

You’re

• invested in building strong programs that make a real difference on the ground
• motivated by challenges and see them as opportunities to improve and grow someone
• who values teamwork and believes in lifting others up, not just getting things done
• open to feedback from the field, your team, and peers—and use it to keep improving the program
• driven by purpose and care deeply about the impact your work has on people
• someone who takes pride in setting up systems that last, not just quick fixes
• always looking for ways to do things better and more efficiently without compromising quality

Skills:

• Demonstrable proficiency (that you can showcase) in:
• Leading day-to-day program operations and managing timelines effectively
• People management, team coordination, and building a positive work culture
• Using data to track program outcomes, identify gaps, and support decision-making
• Coordinating with partner NGOs, placement agencies, and other stakeholders
• Creating SOPs, program checklists, and systems for smooth implementation
• Handling grievances with empathy and professionalism
• Communicating clearly—both in writing and in person—with teams, partners, and leadership
• Adapting program plans based on feedback and real-time field realities
• Anticipating risks and planning ahead to avoid disruptions

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