Engagement Lead - AI and Digital Innovations for Government Services

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About the Organization

Wadhwani AI is a nonprofit institute building and deploying applied AI solutions to solve critical issues in public health, agriculture, education, and urban development in underserved communities in the global south. We collaborate with governments, social sector organizations, academic and research institutions, and domain experts to identify real-world problems, and develop practical AI solutions to tackle these issues with the aim of making a substantial positive impact.

We have over 30+ AI projects supported by leading philanthropies such as Bill & Melinda Gates Foundation, USAID and Google.org. With a team of over 200 professionals, our expertise encompasses AI/ML research and innovation, software engineering, domain knowledge, design and user research.

Job Description

We are seeking an experienced and dynamic Engagement Lead to drive AI and digital transformation initiatives within government line ministries and departments. Acting as a trusted advisor, the ideal candidate will identify and implement AI-driven solutions to enhance public service delivery. This role demands a strategic thinker with deep expertise in AI, data ecosystems, and public sector challenges. The candidate will integrate seamlessly into government processes, driving citizen-centric outcomes through innovation, collaboration, and practical execution.

Job Responsibilities

• Identify relevant government departments delivering citizen services by analyzing mandates, existing programs, and impact areas.
• Embed within departments to understand workflows, pain points, and service delivery challenges, and prioritize critical problem statements.
• Present our Products in the best light to Prospective government departments and own Proactively pitching business capabilities to potential clients.
• Prepare sales collaterals (e.g. Presentation, Proposals, Product Brochures) and Business Requirement Documents independently
• Assess datasets, address data gaps, and implement strategies to strengthen data ecosystems, enhance data maturity, and enable impactful AI-driven citizen services.
• Develop and deliver clear, compelling, and engaging messages that tell a holistic story
• Collaborate with cross-functional teams, including technical experts, and subject matter experts, to gather information and develop compelling proposals/use cases.
• Design and recommend practical, scalable digital and AI solutions aligned with government objectives.
• Build and convene a network of ecosystem partners—including private sector players, academia, NGOs, and other stakeholders—to collaboratively address challenges and co-develop innovative solutions.
• Conduct large-scale user research, utilizing both qualitative and quantitative approaches to gather evidence and understand beneficiary preferences.
• Engage stakeholders and beneficiaries in co-creation to ensure solutions are fit-for-purpose, facilitating the design and selection of the most viable and impactful alternatives.
• Develop detailed blueprints and roadmaps for AI and digital innovation projects, ensuring alignment with government goals.
• Engage and Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Support the development of policy frameworks that foster enabling environments for AI and digital ecosystems.
• Establish and manage Project Management Units (PMUs) within government departments to ensure effective implementation and sustained impact.
• Provide capacity-building support to government teams and partners in AI, data strategy, and digital innovation.

Education Qualification/Required Skills & Experience

• Bachelor’s/Master’s degree in Public Policy, Computer Science, Data Science, Business Administration, or related fields.
• 12+ years of experience in consulting, AI strategy, digital transformation, or public sector advisory roles.
• Proven track record of delivering AI or data-driven projects in complex environments, preferably in the public sector.
• In-depth knowledge of AI technologies, data analysis, and digital product development.
• Proven ability to evaluate datasets, identify AI innovation opportunities, and design strategies for data ecosystem enhancement.
• Familiarity with data privacy, ethics, and governance frameworks.
• Strong project management and organizational skills, with the ability to manage multiple priorities effectively.
• Be committed to expanding business
• Proven ability to lead multidisciplinary teams and deliver results within tight deadlines and budgets.
• Strategic thinker with a results-driven approach to solving complex challenges.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills to engage and collaborate effectively with government officials, beneficiaries, and ecosystem partners.
• Ability to build trust and credibility to foster alignment across diverse stakeholders.
• Empathy and a citizen-first mindset.
• Resilience and adaptability in fast-paced, dynamic environments.
• Proactive problem-solving, critical thinking, and resourcefulness to remove roadblocks and drive solutions.
• Commitment to continuous improvement, with a focus on identifying gaps, designing solutions, and implementing processes that drive long-term success.
• Demonstrated ability to navigate new challenges and provide thought leadership.
• Collaborative leadership style with flexibility to adapt as organizational needs evolve.
• Proven experience managing concurrent programs with diverse stakeholders and vendors using a results-oriented approach.

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