Knowledge Manager

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About the Organization

The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry, and society thrive. Representing mobile operators and organisations across the mobile ecosystem and adjacent industries, the GSMA delivers for its members across three broad pillars: Industry Services and Solutions, Connectivity for Good, and Outreach.

Job Description

At GSMA, we believe in fostering a culture of knowledge sharing, and our newly established Knowledge Management (KM) function is central to ensuring that. Our strategy is to design a platform to store, organise and manage the access to company's knowledge assets, whether it’s our proprietary data and research or content from third-party subscriptions.

The knowledge management lead will play a key role in helping to establish, nurture, and manage this new function. Key responsibilities included:

• Support in establishing the Knowledge Management tool where the content will be centrally organised and made accessible
• Manage the day-to-day operations of the knowledge management tool, ensuring its smooth functionality and effective team oversight, if applicable
• Collaborate with content owners and managers across the GSMA to ensure the tool is regularly updated, is accurate, and structured correctly
• Build strong relationships across GSMA to foster the culture of sharing
• Monitor and ensure content quality within the tool, focusing on maintaining both accuracy and relevance
• Encourage a knowledge-sharing culture across teams to reduce duplication of effort and enhance overall efficiency
• Serve as the primary point of contact for GSMA internal users regarding access to various subscriptions
• Maintain relationships with third-party subscription providers, ensuring maximum benefit from the services and overseeing timely renewals
• Conduct an annual review of all third-party subscriptions to evaluate return on investment and optimise use
• Develop a comprehensive database of internal expertise across the organisation to be leveraged alongside the asset management tool

Education Qualification/Required Skills & Experience

• Minimum of a bachelor degree from related area
• Hands-on experience in successfully establishing or managing knowledge management or similar initiatives will be an added advantage
• Good understanding of knowledge management platforms and best practices, with experience in managing knowledge assets and content management systems
• Experience in the database management, data analytics and IT services functions will be highly beneficial
• Excellent communication skills, both verbal and written
• Ability to present information clearly and concisely, and effectively engage with diverse and geographically dispersed teams
• Demonstrate strong collaboration skills which are essential to build and maintain relationships across the organisation and build relationships with third party subscription vendors
• Highly organised individual with excellent attention to detail and a proactive attitude

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