Manager, Learning Management Operations

Job Title

Manager, Learning Management Operations

Program: India Safe Water (ISW) Program | Evidence Action / EAII Advisors

Employment Status: Regular, Full-time

Position Location: Delhi (with domestic travel up to 40%)

Reports to: Senior Manager, Learning Management Team, India Safe Water

About the India Safe Water Team

Evidence Action's India Safe Water program aims to provide safe drinking water to over 17 million people across multiple states. Through its technical partner in India, EvAc Advisors, it is delivering a major technical assistance program to help the Government of India reach millions of people with safe water, complementing the Government's effort to bring water access to every household in the country.

Recent evidence highlights that water treatment may be among the most cost-effective interventions available to save young children's lives, reducing all-cause child mortality by about 25%. The In-Line Chlorination (ILC) program, based on research by a Nobel-winning economist, utilises an innovative and cost-effective solution to deliver clean water at the household level in rural settings, achieving usage rates which are 5x that of comparable interventions.

EvAc Advisors ran a pilot to test the operations, cost-effectiveness and scalability of the ILC program in Rajasthan, Andhra Pradesh (AP) and Madhya Pradesh (MP), and is now scaling up in AP and other states. While implementing the scale-up, EvAc Advisors will support the Government on capacity building to effectively implement and further scale the program.

About the Position

We are seeking a technically strong, operationally rigorous Manager to own the ILC intervention through its full lifecycle — first establishing and validating the pilot, then driving its scale-up across new and existing geographies. This is a sequential mandate: the Manager sets up the pilot, proves the model on the ground, and subsequently leads the transition into full-scale, multi-site operations. Throughout, the role carries direct ownership of regional teams and ground operations.

The ideal candidate brings deep operational and technical experience — someone who has run field operations hands-on, solved device- and system-level problems directly, and later scaled those operations into a repeatable, standardised model. 5–8 years relevant experience required.

Roles and Responsibilities

Operations Delivery (35%)

• Own day-to-day ground operations end-to-end: site setup, installation quality, O&M adherence, supply and logistics, and water-quality benchmarks.
• Establish the pilot's operational backbone — SOPs, workflows, escalation paths — then progressively harden and standardise these systems for scale.
• Run root-cause analysis on operational bottlenecks and drive continuous improvement across sites.
• Manage vendor performance, field logistics, and resource allocation in low-infrastructure settings.

Technical Ownership (30%)

• Serve as the technical lead for the ILC intervention — dosing calibration, chlorine residual management, device configuration, and troubleshooting across varied field infrastructure.
• Own operational performance across intervention sites, including installation quality, O&M adherence, water-quality benchmarks, and real-time data validation through dashboards and raw-data review.
• Diagnose recurring technical and operational failures, design scalable solutions, and embed corrective protocols across teams and geographies.
• Collaborate with academic and technical partners, vendors, and the product team to strengthen device performance and field protocols.

Team Building & Management (20%)

• Hire, structure, and lead new field and coordination teams - defining roles, KPIs, and reporting lines aligned to program priorities.
• Provide direct leadership, mentorship, and structured performance management to team members, driving accountability and a culture of transparency and learning.
• Run structured performance management via trackers, dashboards, and review cadences.

Stakeholder Collaboration (15%)

• Contribute to the development of tools, frameworks, training materials, and methodologies for effective knowledge transfer and capacity building.
• Represent the LMT with government departments (e.g., JJM, PHED / RWSS), academic partners, and community stakeholders, championing technical and programmatic excellence.
• Communicate insights, risks, and recommendations to ISW leadership in a timely and structured manner.

Requirements

Essential

• Bachelor's degree in Engineering (Civil, Mechanical, Chemical, or Environmental) or a closely related technical discipline.
• Minimum of 5–8 years of experience in technically complex program delivery, with demonstrable, including hands-on field operations and a subsequent scale-up.
• Proven experience hiring, structuring, and leading teams, ideally across dispersed geographies in rural or resource-limited settings.
• Strong ability to use data for decision-making, protocol design, and continuous improvement.
• Excellent spoken and written English, with the ability to synthesise information and produce high-quality documents to tight deadlines.
• Willingness to travel up to 40% of the time domestically.

Desirable

• Master's degree in Engineering, Management, or a related discipline.
• Experience running large, multi-site field operations, ideally having taken an operation from pilot through to scale-up.
• Exceptional ability to work with minimal supervision while proactively surfacing progress and bottlenecks to leadership.

What Success Looks Like

• The pilot is set up and running as a stable, well-documented operation — installations meet quality standards, O&M routines run reliably, and water-quality benchmarks (chlorine residual, dosing accuracy) are consistently met.
• Robust operational foundations — SOPs, installation and O&M workflows, and escalation mechanisms — are established and consistently followed in every new site.
• The Manager develops a strong working grasp of the ILC device and its engineering logic — how it functions, common failure points, and what does and does not work in the field — enabling sound, timely technical judgment without dependence on specialists for every decision.
• High-performing field and coordination teams are hired, structured, and retained, with defined roles, KPIs, and low attrition in resource-limited settings.

Skills & Competencies

• Technical aptitude and a strong appetite to absorb engineering and device-level knowledge — while not necessarily an engineer by training, the person understands how the ILC device works, why it fails, and what does and does not work in practice, and can engage credibly with technical teams.
• Strong project management, with the ability to run multiple workstreams and priorities simultaneously across dispersed geographies.
• Data-driven decision-making, with comfort synthesizing dashboards and raw field data into protocol design and continuous improvement.
• People leadership and coaching, with a track record of hiring, structuring, and developing high-performing teams in rural or resource-limited settings.

To apply, please click here: Manager, Learning Management Operations (EAII Advisors)

Tags Jobs in Delhi Jobs in New Delhi Jobs in Management Jobs in Operations Jobs in NonProfit