Manager – State Systems and Capacities

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About the Organization

Janaagraha began as a movement to promote participatory democracy at the neighbourhood level. We soon discovered, however, that citizen participation alone was not enough.

Governments must also be equipped to deliver infrastructure and services, build their own capacity through training and technology, fully empower elected leaders, and ensure high standards of accountability and transparency.

Job Description

Janaagraha has partnered with the Department of Housing & Urban Affairs (DoHUA), Government of Assam to provide program design support to its flagship urban transformation initiative called ‘Doh Shaher Ek Rupayan’ and for urban reforms concerning Public Finance Management (PFM), Organization Development (OD – Process & People), and Participatory Governance (PG) to improve the quality of service delivery across Assam’s cities.

Janaagraha’s work in Assam in Assam is organized under two verticals – State Programs and State Systems and Capacities. We are looking for a highly passionate, experienced, and competent professional to serve as Program Associate – State Programs for our program in Assam, reporting to Manager – State Programs.

As Manager – State Systems and Capacities, you will be responsible for reforms agendas concerning state capacities in general and the implementation of people-centric reforms in state and local governments in particular. This role requires expertise in developing program strategies, overseeing data analysis, managing project execution, and fostering stakeholder relationships. Additionally, you will be responsible for providing support to the State Lead in setting up efficient program update cadences with donors, government partners, and Janaagraha’s senior management, ensuring clear and timely communication on program progress and impact.

Job Responsibilities

Program Strategy & Execution

• Support the State Lead in developing an implementation strategy for people reforms, ensuring alignment with Janaagraha’s organizational goals and government objectives.
• Design and refine project roadmaps, with a focus on scalability, operational efficiency, and stakeholder impact.

Data Analysis & Management

• Guide the data analysis process, ensuring data collection, integrity, and analysis to support program components.
• Develop data-driven insights to inform decision-making and track progress and create reports.
• Ensure best practices for continuous data monitoring, accuracy, and quality assurance.

Stakeholder Engagement & Relationship Management

• Establish strong, collaborative relationships with government officials, department heads, and key external stakeholders to ensure alignment on project goals and expectations.
• Facilitate regular program updates and feedback sessions with internal stakeholders, including senior management, and support the State Lead in interfacing with external stakeholders such as donors and government partners.
• Act as a Janaagraha representative, ensuring consistent, clear, and value-driven communication with all partners to support ongoing engagement and program success.

Change Management & Capacity Building

• Lead change management efforts to support government teams in adopting new systems and processes for reforms.
• Design capacity-building interventions, including workshops, training modules, and toolkits, to enable government teams to transition seamlessly to new frameworks.
• Oversee the development and delivery of capacity-building initiatives, suitable for government needs and deliver meaningful, measurable results.

Knowledge Cataloguing & Documentation

• Develop and maintain a knowledge catalogue that documents best practices, case studies, tools, and resources related to your key areas of work.
• Create a repository of project learnings, stakeholder insights, and implementation challenges to enhance institutional memory and inform future program design.

 Program Update Cadence & Reporting

• Establish and follow a structured cadence for program updates, supporting the State Lead in engaging regularly with donors, government partners, and Janaagraha’s senior management to provide timely, data-driven progress reports.
• Coordinate closely with internal teams to synthesize insights, ensuring seamless communication and alignment across Janaagraha’s programs.

Education Qualification/Required Skills & Experience

• Master’s degree in Public Policy, Public Administration, Business, Management, Economics, Social Work, or a related field.
• 5-7 years of relevant experience in project management or administration of social development programs.
• Strong project management skills, with experience in multi-stakeholder initiatives.
• Analytical skills, with experience in data management and presentation tools (e.g., Excel, Power BI).
• Good communication skills, both written and verbal; knowledge of Assamese/ Bengali would be an advantage.
• Demonstrated experience in stakeholder engagement, including working with senior government officials, and executive teams.

Key competencies

• Organized, with attention to detail, and problem-solving approach.
• Leadership qualities with the ability to inspire and coordinate teams.
• Ability to adapt quickly to a dynamic work environment.

For more information please check the Link

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